Yodel Reviews Summary

Delivery Issues

Pros:

• "Finally after many phone calls and requests for further more parcel investigation, they found the parcel and delivered it to me."
• "The member of staff at the depot was very professional and apologetic."
• "Great service. Easy to find in Lichfield. Lovely people on reception Mandy, managers Roy Tamplin and drivers(sorry didn't get his name) driver went beyond being helpful and came back to me with my parcel as I wasn't in 2 times."
• "Just wanted to say a big thank you for my latest delivery from Laithwaites wine. I have always been impressed with your service, and the tracking app is so useful. The drivers are always very helpful and professional."

Cons:

• "This same problem of fake delivery attempts has been reported by other customers in Google reviews. Therefore, this seems to be a repeat 'deception' that this courier company indulges in."
• "Delivery never came and no card left despite them saying to sender they had tried but address was incomplete?? Address was correct. when I called customer services they were just as useless and very rude on two different occasions with two different members of staff."
• "Paid £6 for my parcel to be delivered a certain day before I go away. Never delivered. Went all the way to the depot for them to say it’s lost! Also asked to be refunded with the response 'we don’t do refunds' so what am I meant to do?"
• "Worst experience I have had with any courier. Been 6 months and still have not received my parcel even though Yodel have claimed that they tried to deliver the item multiple times."
• "SCAM SCAM SCAM. Says delivery Attempted twice and calling card left twice. Total lies, this is a scam company doing mass fraud."
• "Drivers frequently lie about having attempted delivery even when building CCTV footage shows no delivery was attempted."
• "Parcel since 5 days in local depot, update says on and offloaded, so just a bot estimated updated. But never delivered."

Customer Service

Pros:

• "No organisation or customer service skills in this company whatsoever apart from one nice guy at the depot."
• "Nice people at the depot but your drivers are liars and irresponsible."

Cons:

• "All staff are rude on the phone and delivery drivers are racist."
• "Customer care is absolute rubbish."
• "The most appalling service I have ever encountered. They do not deserve business."
• "Rubbish delivery company. Worse than Hermes clearly talking rubbish to me."
• "And they also have the most pointless customer service I've ever had to deal with."
• "Hopeless when I rang their customer care."
• "The customer service provided is beyond poor."

Parcel Handling

Pros:

• "It was Fragile but luckily enough wasn't broken, you need to tell the people who deliver to knock or ring doorbells instead of being lazy and throwing FRAGILE parcels over gates!!!!"