Zanzi Bar Reviews Summary

Customer Service

Pros:

• "Brilliant customer service."
• "The staff are also very friendly always checking up on us to see if we needed anything."
• "Staff were friendly and welcoming."
• "Great service from the people working there. Attentive to everyone who is there."
• "The service was amazing!"
• "The team are friendly, hands on and attentive."
• "Fantastic staffs who always maintain very good hospitality."

Cons:

• "Staff require a little training in etiquette, one particular staff member did not display any warmth when taking table orders nor any passion for customer service."
• "Absolutely pathetic service and restaurant - become arrogant."
• "The service was quite slow as some of the staff were too busy chatting with their friends."
• "Service was questionable."
• "Under staffed, bad mannered, slow."
• "Service was very harsh not even a smile on their face I think they are not getting paid enough."
• "Avoid it avoid it!!!, staff unprofessional!!, unfriendly, eating all over licking fingers in front of customers!!"

Food Quality

Pros:

• "The prices are reasonable and the food is really dam yummy!"
• "Always amazing food."
• "The food is absolutely amazing and the service is wonderful!"
• "The food was very tasty and ambience is excellent."
• "The food here is authentic Indian unlike most restaurants."
• "The food is immaculate and shisha is really good."
• "The food was really great."

Cons:

• "The quality of the food, however, wasn't that good."
• "Half the dishes contained raw garlic - the mogo was especially bad, inedible!"
• "Not the best Indian in town - curries were mainly sauce with small pieces of chicken."
• "The mixed grill was quite dry and had no sizzle as was the nan bread."
• "It was not even close to a well cooked chicken rice, forget the biriyani smell or aroma.. Huge disappointment with the main course."
• "Starters were also poor - chilli paneer cut too small, couldn’t really taste the cheese."
• "The food doesn't have a lot of flavour to it and a few courses we did have tasted so bad they were inedible."

Ambience and Atmosphere

Pros:

• "There's always something about the environment that makes you consider returning... Zanzi bar is beautiful."
• "The vibe of the shisha lounge is nice and chilled."
• "Amazing food and atmosphere, absolutely love going here."
• "Honestly the best experience I have ever had at a shisha lounge/restaurant."
• "Lovely shisha and food. Sat outside and were served starters with shisha."
• "Amazing food and ambience."
• "The place looked stunning."

Cons:

• "The music did get progressively louder which was annoying as we were unable to talk and hear each other."
• "They sat us down next to a speaker with the DJ playing loud music."
• "Where to start not a good experience."
• "Awful place...avoid! No social distancing rules were kept."
• "No social distancing rules were adhered.. they kept squeezing people next to us in tight places."
• "Three people who are working are not cleaning the tables and flies surrounded over the table that was disgusting."
• "Decor and outside looks not as attractive."

Value for Money

Pros:

• "The prices are reasonable and the food is really dam yummy!"
• "Price is reasonable."
• "They also accepted our taste cards and meerkat meals vouchers! Absolute bargain!"

Cons:

• "The cocktails were delicious but at £10+ each."
• "Portion sizes are so small for the amount you pay."
• "Food is okay. Not authentic Indian flavours - overpriced."
• "We had to pay for water which in my opinion is ridiculous."
• "The food isn’t fresh and the curry was so watery the best thing was the nan bread and that was partly burnt!!"

Service Efficiency

Pros:

• "Open for lunch time onwards. Ordered take away for collection. Person on the call was clear and professional."
• "Service is great and prompt."
• "World class service. I wish every restaurant I deal with have this kind of services."
• "The staff are friendly and the service was quite quick."
• "Professional service by Jenny, Alex, Delia and the rest of the team!"

Cons:

• "The service was quite slow as some of the staff were too busy chatting with their friends."
• "Takes too long to get a drink."
• "Drinks took almost 35 to 45 mins to come to the table."
• "They was very accommodating for large groups, however the service was quite slow even though it was empty."
• "The service was only there when they wanted our table back."

Management and Staff Conduct

Pros:

• "Great hospitality by the team at Zanzibar especially Halima, who helped with getting the order for 18 guests!"
• "The staff always go out of their way to make sure you are looked after and feel comfortable."
• "The only good staff I think is the owner."

Cons:

• "Manager was nowhere to be seen after he showed us our seats."
• "Some of the guys that work there recognises us and tries to accommodate appropriately however they are over-powered with the new manager."
• "Unfortunately for Zanzi Bar, I believe its the manager is at fault for poor customer service."
• "Just this Saturday, saw someone working in Zanzibar that should have been isolating at home as their mum had covid. Instead working, and passing covid to others."

Additional Offerings

Pros:

• "They also offer drinks which are off the menu!"
• "The drinks menu is definitely something different and worth trying."
• "The cocktails are so delicious and the shots are unbeatable."
• "They also do shisha in the back with some good music."
• "Lovely shisha and food. Sat outside and were served starters with shisha."
• "Amazing cocktails, service and long lasting shisha."
• "The vegan kebab (yes, I said it), is quality."

Cons:

• "The beer was flat !!!"
• "Your drinks taste like fairy liquid."
• "Resturant keeps appearing on schemes like gourmet society with 2 for 1 meals advertised but they actually dont accept this or anything else in reality."