Pizza Hut Restaurants Reviews Summary

Ordering System

Pros:

• "They have a new order online system."
• "Now You order your pizza using the scanner and pay for it before you are served!"
• "The new system of ordering via a QR code maybe was a good idea during COVID but for a newcomer like me was a bit long winded."
• "She even introduced me to a new app called QRK such a quick way to pay absolutely amazing."
• "Very quick service booked beforehand which was easier order via the app."
• "When ordering you gotta scan the QR code on the table, just saying."
• "They have lots of offers available via justeat and Uber, rather than the actual Pizza Hut app."

Cons:

• "The website could be better as it's a little clunky, but once you get around it, it's a good system to use to order and pay in advance."
• "Having to order via phone was a bit of a headache and didn't go through on first try."
• "Staff did not want to serve my kids party and referred us to scanning the QR code for a kids party of over 10 children which is totally unacceptable."
• "The whole ordering with a QR code does not bother me at all but we waited 30/40 minutes for our food."
• "The worst restaurant I have been to in my life. Ordering process was clumsy and difficult to understand. Staff were not helpful."
• "they payments tale only online but again this its customers choice pay be card on the machine but don't give any details for staff to pay online very disappointed 😒"
• "I had to wait 30 minutes for them to take my order."

Customer Service

Pros:

• "Service was quick, food was delivered just as ordered and all this was done with a smile."
• "Staff are friendly and polite, it’s like they want you there."
• "Staff member Ali was friendly and checking up on us to see if we were ok and if we needed anything."
• "That aside all staff were friendly and nice and were attentive."
• "The staff is amazing. Always with the smile and serving swiftly."
• "We were well looked after by friendly and professional team and the pizzas were delightful."
• "Staff are polite and professional, especially the food runners were extra brilliant."

Cons:

• "She was dreadful to the staff, shouting, screaming and pointing at them to complete tasks."
• "Its was disgusting behaviour from a manager."
• "No one cares about customer service here!"
• "Staff is really rude and not doing any compromise with the guests."
• "Staff are illiterate, fast to seat you down but then forget about you sitting in the dinner."
• "Very bad customer service. Manager name Taslim was very arrogant and rude."
• "Very bad service from the staff and also the manager is very rude too."

Food Quality

Pros:

• "Ordered a pepperoni and a margherita, both stuffed crust and they were really tasty."
• "Amazing pizzas, it's been a while since I had been to pizza hut but the selection and taste was really good."
• "Buffet was good, 5 pizzas to choose from."
• "Pizza Hut buffet - 7/10, pizzas were fresh right of the oven, and tasted delicious."
• "The pizza was delicious.."
• "Food was tasty and served at perfect temperature."
• "The food was prepared right away and tasted fresh and really nice."

Cons:

• "Came here 2 years ago and found hair in my pizza."
• "The pizzas have practically no toppings. You are just eating bread."
• "I doubt the food is going to be great salad bar looks like it needs a clean up."
• "Food quality not good considering it's a restaurant and they still manage to bring food cold."
• "Pizza's crust was like a rubber keeping it on a hot plate for longer period."
• "Very bland pizzas and the menu needs to be revised."
• "It's was a buffet which had lost food quality."

Value for Money

Pros:

• "Drinks unlimited was good."
• "£20 got me a large pizza, 7” box of salad and one of onion ring and a 1.5 litre of pop to wash it down."
• "Very good value for money, from 1-3pm only."
• "Lots of parking, A406 isn't choc-a-bloc yet and great value for money."
• "Pizza Hut have definitely upgraded, lovely Pizza, great salad bar, what's not to like."
• "Great deals and good food..."
• "We went for the lunchtime buffet. The food was fresh and plenty of it."

Cons:

• "£27 for a 14-inch veg dulux pizza, bloody disgusting!"
• "It is a little pricey but we all enjoyed the buffet and varieties of pizza."
• "At £9 for a bread buffet, and £3 for drink, it would have been much more worth us getting a normal pizza."
• "For each glass of Pepsi £2.90 was charged. Utter non-sense and unjustified."
• "Waste of money as I know the food will not be on point."
• "Feel to walk out as I know the rest of the sitting at this horrible joint is gonna go from bad to worst."
• "The salad bar is just terrible, one of the main reasons we went to Pizza Hut, but now it's lost anything that costs money."

Atmosphere & Cleanliness

Pros:

• "Good atmosphere for kids as well activities provided."
• "Nice location not to busy."
• "Spacious restaurant with plenty of parking."
• "The restaurant is large and family friendly, there's plenty of space near tables to park your pram."
• "Very nice place. Food of course, it is the famous Pizza Hut at the end, but here the place is wonderful."
• "Nice atmosphere and conveniently located with loads of shops around and parking."
• "Good place for kids."

Cons:

• "We went there yesterday. Surprisingly found that flies were flying around."
• "Poor service today food came out other cold or in drips and draps....."
• "The salad is just so basic, the lettuce looked bad, wilty.."
• "Manager was sweating and was touching all the plates and cutlery after wiping his sweaty face."
• "Only one complaint is that lights were continuously flickering and can be potentially lethal for someone with epilepsy!"
• "It was noisy and it seemed they were understaffed due to Summer holidays."
• "Salad bar was messy seemed like nothing had been topped up or wiped down for hours and hours."