Steins Garage Reviews Summary

Customer Service

Pros:

• "Such a genuine and honest guy Craig has been with us."
• "Craig and the team are very polite, chatty and really put you at ease!"
• "Craig provides a very customer orientated level of service that is to a very high standard."
• "Craig was fab, quick response times and wonderful communication."
• "Everyone who I had contact with during my visit to Steins was highly professional, kind, friendly and honest."
• "The staff at Stein's are incredibly friendly and happy to go the extra mile for their customers."
• "Always friendly and helpful, Craig and his team would go beyond to provide excellent service."

Cons:

• "They did not know how tu pul oil in my car."
• "They don't have enough knowledges concerning the new cars (after 2015)."
• "Mechanic does not want difficult or big jobs. Will never use them again."
• "They write down the car's problems in a small draft sheet that is easy to lose instead of printing the list as professionals."
• "Got a fuse changed for £30 with a comment 'I'll do it cheap for you'. Every other time I got same fuse changed it costed me £10 or less."
• "Avoid, especially if you are a young female clearly clueless about cars."
• "Very bad experience after clearly asking knocking noise to be fixed which was clearly ignored."

Quality of Work

Pros:

• "The work was done incredibly quickly, and the customer experience was spot on."
• "Repairs carried out to a high standard and very reasonably priced."
• "Our Brakes are running perfectly now and we also had our fluids topped up for free."
• "Great job servicing both of our cars in the same day. Fast, friendly and efficient."
• "They work really quick, and I would not trust anyone else to fix my car now!"
• "Been twice now and they've done a lot of work on my car - cambelt, brake discs, pads, calipers, handbrake. Great quality work, fantastic and fair prices."
• "They did high quality work for a very reasonable price."

Cons:

• "They are always busy whereas we can see sometimes just one car in the garage."

Trustworthiness

Pros:

• "I felt like I could trust them with only carrying out work needed and the prices are super competitive!"
• "Craig was honest, and explained to me what needed done and how much it would cost before carrying out the repair so there were no nasty surprises!"
• "After inspection by Craig and his team, they advised the previous garage was trying to rip me off into replacing parts which were not required."
• "I’ve been going to Steins for my servicing and MOT years now. Craig and his team are honest, reliable and trustworthy."
• "Highly recommended and most reliable garage in Edinburgh."
• "Garage you can trust blindly."
• "This garage is trustworthy, efficient and friendly."

Cons:

• "They seem pretty honest here; when they checked the calipers - having already been told we would pay for replacement - the mechanic found that they were perfectly fine and therefore saved us some money."

Value

Pros:

• "He'll quote you a reasonable & competitive price, gets the job done plus a proper documentation/receipt/job description with a warranty as well!"
• "All repairs were reasonable."
• "Perfect garage!!! They are quick and effective! Prices are modest and they are honest people."
• "Put car in for a service and got it back within a few hours.. Good price also."
• "Friendly, helpful and a good price."
• "A phenomenal garage. I was quoted an exceptional price, less than half that of other garages both in and out of the city."
• "Very reasonable price with added NHS discount."

Cons:

• "The Top score Google reviews which make me to pick this garage for my car service to begin with is well deserved."