Khan Autos Reviews Summary

Customer Service

Pros:

• "All the staff were very courteous and professional."
• "khans autos is a very good garage to use. a family run buissness and the staff are very helpfull."
• "Constant communication and updates at a superb price!"
• "Got 2 tyres supplied fitted today brilliant service receptionist lovely lady very friendly Boy who fitted them was spot on as well travelled from other end city safe to say would and will use again take care."
• "Fantastic service as always, brought my golf here the last 2/3 years for MOT and a couple touch ups, always chatting away, very professional and good to find a garage you know will charge the right price and not take advantage."
• "Polite and professional service."
• "Everyone here are very friendly, reliable, their prices are reasonable and good communication."

Cons:

• "They tried to trick me because it didn’t know much about cars."
• "Never got any phone calls - every time new information or updates were available, I only heard about it because I called them myself."
• "Customer service is extremely poor apart from zara."
• "The receptionist was a sneering insolent individual."
• "Worst service I have ever known. 2 hours late in picking up my car only to return it without resetting the service information."
• "Absolutely Crooks, I went to replace a tyre and was told to leave the car and come after an hour."
• "The worst Garage I have ever been to ( both coil spring was broken but they did not see them )."

Cost & Pricing

Pros:

• "It is the cheapest place for an MOT that I know of."
• "They kept the cost to an absolute minimum, which was amazing and very appreciated!"
• "I only had the front pads and brake fluid changed on my old C-Class, but they did the job quickly, genuine MB parts and charged around 60% of what the main dealer quoted, stamped the book and gave a very professional invoice for my receipts folder."
• "Good cheap MOT that is not priced low to fail your car in order to sell services!"
• "You can't beat a full service and Mot for £69."
• "Very cheap price for MOT."
• "MOT IS ONLY £19.95 very good highly recommend."

Cons:

• "It seemed expensive to me but then these jobs are not straight forward and the labour takes time I guess."
• "They charged £240 and did mot."
• "They charged me £850 to fix it!"
• "Absolutely a rip of. Got charged £450 for an alternator."
• "Avoid this place, overpriced and charge for work never carried out for a MOT and staff very often steal belonging in vehicles."
• "Extortionate prices, low level of customer service."
• "They want well over a thousand pounds."

Quality of Work

Pros:

• "Car sailed thru the re-test and issued with new MOT and no advisories."
• "Always a pleasure when you can feel the difference after a garage visit."
• "As a returning customer of several years, I can honestly say, this is a friendly, trustworthy establishment!"
• "Very friendly and honest staff."
• "Staff were friendly, chatty and won't rush you out the door."
• "Great customer service."
• "An excellent garage. Very helpful & knowledgeable staff."

Cons:

• "I found the paint work on my front bumper has been scratched off."
• "Since been 'fixed it has had numerous oil leaks due to poor quality workmanship."
• "Fully took my car apart for a check-up, insisted there was £400 worth of damage then put it back together wrong."
• "It was very unpleasant dealing with them, and unbelievably the whole repair took 2 months!"
• "Completed a mot and claimed lots of things wrong including saying breaks that were replaced 3 weeks prior were worn and needed replacing."
• "The tyre was bold but they passed mot without changing tyre!"
• "They screw you with unnecessary fixes and high prices for needless spare parts and costly labor charges."