Halfords Autocentre Aberdeen Reviews Summary

Customer Service

Pros:

• "People are good and friendly."
• "Very Helpful team, place was very busy and they worked together, overcame challenges happily and ensured the clients were always kept informed and not left abandoned, good team work throughout."
• "Professional, friendly, polite staff Receptionist and mechanics made me feel welcome and that I the customer are important."
• "The gentlemen on the front desk (sorry didn’t catch the name) on Monday morning 13th December has outstanding customer service and is an asset to your team."
• "Exceptional customer service including prompt attention, helpful explanation of battery and alternator condition together with recommendation for ongoing care of the battery."
• "Staff were friendly and helpful."
• "Andy and the staff were brilliant and I really appreciated their excellent customer service."

Cons:

• "Doubted the wiper sizes from their computer... 'Help' turned up 10 minutes later and went to help another person in the queue who had only entered the store while we were waiting."
• "So to sum up awful communication, repairs that don't hold for 5 months."
• "The receptionist (a 'manager' at another Halfords branch, apparently!) was neither kind or apologetic for the farce."
• "Reception staff and manager are like a pack of hyenas when you show up and question their work."
• "Terrible customer service, liars, extremely rude staff, complete scam artists."
• "Poor but as usual. It looks as though the workshop is doing something because the car was on the ramp. BUT nobody was around, let alone doing anything."
• "Don't trust with your soul and heart this place. Customer Service at the lowest nothing but lies and no solutions."

Efficiency and Timeliness

Pros:

• "We use Halfords for all our car MOTS. Good opening times, online booking with lots of slots."
• "Had all four tyres changed, very quick and efficient."
• "Following the sudden breakage of a coil spring on my vehicle... I arrived at the garage 0830 and by 1020 they were on the phone saying it was all complete and ready for collection."
• "Amazingly efficient service. Brakes squealing on way home at 10pm on Good Friday, looked online got appointment at 0830 next day - all fixed by 10am."
• "Was in for 2 rear tyres fitted very quick well under estimated time."
• "Front wheel alignment and two new tyres fitted... The job was done in just over an hour."
• "Andy, Ricky and Teena were great! Took my car down yesterday for a puncture repaired and it was ready by lunchtime today, best service I've ever received from a garage, friendly staff and a really quick turnaround."

Cons:

• "Very slow service. It’s meant to be an hour slot but took 2 1/2 hours to complete the job."
• "After booking a slot for 9:30, had to wait a further 2 and a half hours for work to be completed as a car was still on ramp from previous day."
• "Halfordford left me without a car for 3 weeks for a 6 hours job."
• "Put car in for it’s MOT, after 2 hours I was told it had failed. Eventually got the car back after 4 hours, with an MOT pass."
• "Took 5 hours to change 2 tyres."
• "Car booked in for simple repair diagnosed wrong fault.Kept car for 3 days staff not very helpful no contact from them i had to do all the phoning to see how repair was doing."
• "Arrived for 8.00am as that is the advertised opening time on the website and branch door, however nobody turned up to open up until 8.35am, several annoyed customers waiting."

Quality of Work

Pros:

• "My car was in for a service today and Tony and Ricky could not have been more helpful."
• "MOT prices are the lowest I've seen or heard about in the last couple of years."
• "This was the second time that I've used Halfords for my tyres. In both cases the service was impeccable."
• "Quality of work was good."
• "Had a great experience with Halfords, put my car in for an MOT and it needed a lot of work but they were really great about it all."
• "Surprised to hear it was just a lose bracket on the exhaust system and not a rear exhaust box that I had been quoted at another garage."
• "Really easy to book and pay for online and unlike other national garage services, there was no upselling."