Address: 13 Ure St, Dundee, DD1 5JD, United Kingdom
Phone: +441382200272
Rating: 4.2
based on 101 reviews.
Customer Service
Pros:
"Both Dawn and James in the office are the most polite and helpful people you could wish to deal with."
"Was only putting the car in for its MOT, but was treated really well, on time, and with courtesy."
"Thank you for a fast, friendly and efficient service, I will definitely be using them again, and so should you!"
"Really happy with the service received from Paul and the team at Ure St in getting my sprinter MOT’d."
"The guy was very polite and explained everything well."
"Helpful and informative staff."
"Lovely service from the reception staff, very polite and professional."
Cons:
"Today I booked for a 10 point check here, some of the staff are really bad here."
"I feel like the manager has tried to pull the wool over my eyes and con me for more money."
"Absolutely diabolical service with no ownership of the problem and all I got was an insincere 'sorry'."
"Awful experience from start to finish. Arrived to drop off my car and the guy in reception was rude and demeaning."
"We were faced with nothing but either VERY inexperienced or utterly incompetent 'mechanics'."
"avoid by all means, the guy in the office is very rude not at all helpful."
"Extremely Disappointed with Halfords Auto Centre Dundee... the staff's unwelcoming and unfriendly behaviour was disheartening."
Value for Money
Pros:
"Incredibly good value and professional, very thankful for their last minute help."
"I found the service to be very good and prices were competitive."
"This is my 4th MOT and I will continue to use. Excellent staff, efficient, trustworthy and great value."
"Only charged £35 - have been paying £57.50 at my previous garage."
"Never imagined that Halfords would be able to offer a competitive price for tyres."
"The service and MoT were carried out with no drama or fuss and at almost half the price of getting it done at the main dealer."
"And he got it fixed for a reasonable price, that too quickly!"
Cons:
"The service was absolutely shocking - I visited for completing an MOT and they recommended to change the bulbs in the headlights. They charged GBP30 for replacing two bulbs."
"Bad experience with repair service. Was initially quoted for relatively reasonable sum but after few days and few elusive phone calls ended up paying 3 times more."
"They damaged the roof of my van by lifting it too high in the ramp! , it took months for them to repair it costing me a fortune in loss of earnings."
"The quote for parts was massively more than anywhere else I checked (something like £730 for a rear brake calliper just for the part, not sure if that included vat) so I cancelled my booking."
"Over charged for the work carried out- £64.80 for replacing two number plate lamps which could be bought online for less then £10!"
"ABSOLUTE RIP OFF FOR REPAIR'S! ONLY GOOD FOR TYRES."
"Disappointing Service, definitely expensive for parts/replacements-think twice!!"
Professionalism
Pros:
"Got a service and MOT today. Staff were pleasant and professional. I was kept up to date with progress and the required work was explained to me."
"Just taken my Porsche for its annual MOT and once again I was impressed with the courteous professional service I received."
"After my car had been serviced I was particularly impressed with the professional feedback of what work had been undertaken and notes of 'Amber' work for the future."
"As always friendly professional service, they always tell you exactly what needs done how much it costs and is ready when they say."
"Another excellent experience at Halford Autocentre Dundee. Dawn and the rest of the team there are always very helpful and carry out all the work to a very professional standard."
"Staff exceptionally helpful. Operation running to scheduled timeslots on both occasions so no delays or waiting around."
"As always the staff are friendly and welcoming and keep you informed about repairs and progress."
Cons:
"I feel very bad and expressed this to another staff there as well in a polite way."
"tried to tell me new break callipers are £600 but as soon as my dad phoned they were stuttering and couldn’t figure out themselves why it was that price."
"This place is questionable in their ethics, they always seem to find a problem."
"The service they carried out was poorly done causing more damage to the van."
"When I raised this question with the customer complaints helpdesk, they stayed completely ignorant, evasive and their behavior was appalling."
"Un believable they call this place a auto centre... Maybe not try to fob off a mechanic of almost 20yrs because your fitter can’t be bothered doing there job."
"Absolutely dreadful for MOT. Avoid at all costs unless you want your car damaged by them."
Reliability
Pros:
"Booked in for an MOT which was carried out on time and ready exactly when they said it would be."
"Great communication for booking and reminders. Easy drop off at Reception. Great app to monitor work and timely update by txt and email."
"Have used this centre for a long time ... the centre offers value for money..... the staff fully explain everything they are observing in your vehicle."
"I'd happily use the Ure Street Autocentre again in future."
"All staff made me comfortable and feel I had all that I needed offering me drinks and a seat to sit on outside in the sun whilst I waited for my car to be repaired."
"My car now drives perfectly and I am very happy with the whole experience."
"Fantastic branch… would give more stars if possible. Good customer care!! Many thanks Sandy!!!"