Burger King Reviews Summary

Staff and Service

Pros:

• "Very pleasant experience, the staff was very friendly especially this employee with the tag Crewmate Matheo was super friendly and polite."
• "Friendly attentive staff, especially Grant who served us."
• "Zero wait at drive through, tea served with a smile."
• "The service was great-really nice chap filled up my water bottles and when I asked him for an extra shot in my coffee he didn't charge extra."
• "Staff are always really friendly."
• "Tonight was no different. I had a bit of trouble ordering and the staff including manager went above and beyond."
• "Free parking and very nice staff.. Recommended."

Cons:

• "This burger king (south queensferry)is an absolute joke !!!"
• "Once again the task of a plain burger was beyond the staff and when politely i may add I returned said items the members of staff in the kitchens behaviour when rectifying situation worried me."
• "No wonder the place is empty customer service is poor Wont be back will be maken a formal complaint against the arrogant blond female serving today at 1330 .20/10 horrible attitude"
• "Person who served as no clue - didn't offer sauce etc and it was like pulling teeth."
• "Slow service, staff got the order completely wrong, the juice machine was limited choice due to not being refilled the place was dirty and the staff weren't interested"
• "Rude staff make an impression on people - there is a polite way to say sorry we are closed and you can’t have any food because you don’t have a car."
• "Very poor service, only 1 person serving at till whilst 3 others including the manager stood around chatting."

Cleanliness and Maintenance

Pros:

• "Update: massive improvement. All around very good."
• "Restaurant clean & tidy staff very attentive."
• "Toilets nice & clean."
• "It was clean and tidy so that's why I gave the score I did."

Cons:

• "Feels a little grubby inside. Feels like it needs some modernisation and a facelift."
• "Was very disappointed. Place was filthy, especially the toilets."
• "Went in at 7.30pm, we were the only people sitting in. Every table and floor was covered in food and rubbish."
• "There is more dirt and debris on the floor than I have ever seen in a restaurant. Needless to say this place needs a decent team of cleaners in ........I won't be back !!!!!"
• "Cleanliness was shocking. Food scattered all over the floor and no effort whatsoever to clean in the whole time I was in, 40 mins."
• "The place is absolutely filthy."
• "Place was filthy, I advised staff someone had been sick all over the ladies toilets,was given a dirty look and a sigh,not great service,the kids play area was a bonus but with the state of the restaurant I didnt really want to allow my child to play in there thinking that would probably be alot worse inside."

Food Quality

Pros:

• "however the chips were lovely if not entirely filling on their own"
• "Freshly cooked food with lots of variety on the menu."
• "Great taste and really good value for money."
• "FANTASTICALLY DELICIOUS."
• "I had a lovely Bacon Double Cheeseburger on my visit to Burger King."
• "Absolutely my favourite fast food takeaway."
• "Better flavour than other fast food chains."

Cons:

• "Burger was horrible - the bacon wasn't crispy and the rocket had seen better days."
• "One of my burgers was stale cold the unmelted cheese was warmer than my burger."
• "Very disappointing meal at Queensferry restaurant. Burger was lukewarm. Coffee was rank."
• "Their ice cream machine is ALWAYS broken and they don't serve milkshakes."
• "The burgers were too basic for the price and small."
• "Food was disgusting burgers had no taste just bland the bun tasted stale and looked like it was thrown together."
• "Don't go near rolls crumble to bits and cold burgers I complained got given a new burger which crumbled the same way felt cold to touch must have been frozen ended up eating 2 cold burgers got a double whopper will never eat hear again paid £14.34 for me and my wife never again"

Value for Money

Pros:

• "Stopped on for a quick bite via the drive through quick service and friendly staff prices aren't inflated too much like most service station restaurants."
• "Love this place for its own drinks that u can customize my kids love it bu t its really far away and we go there once every year or so but would recommend"
• "Quick and brilliant service range of flame grilled burgers with sides."

Cons:

• "As for nearly £19 for two meals n chilli bites? Found that to be expensive when it's a fast food joint with fast food qualities?"
• "The burgers were too basic for the price and small, the service was normal but the environment was not good, dirty tables and no proper things to eat inside."
• "Wont be back - expensive rubbish food."
• "Visited today 6/10/2020, Double whopper burgers were disgraceful if i hadnt been in a hurry they would have got them back, if u ask me the full burgers, roll and salad had been removed from the freezer and heated up in the microwave, the meat wasn't even warm, wont be back absolute disgrace serving anybody this garbage."

Facilities and Amenities

Pros:

• "They had play area for kids which was an added benefit of you're traveling with kids."
• "Great place to go with the kids as it has a small soft play area."
• "Decent Burger King with a soft play for kids."
• "There's a refillable drinks machine, the variety of flavours is vast."

Cons:

• "No toilet paper in 2 out of 3 of the ladies toilets."
• "The play area is closed more often than not."
• "Soft play is a health hazard, absolutely disgusting filthy mess."
• "The freestyle beverage machines inside are often out of flavors and have been seen to be out of service."