St Andrews Restaurant & Takeaway Reviews Summary

Food Quality

Pros:

• "Fantastic chippy, with nice fresh fish and crispy batter."
• "Their fish and chips were scrumptious and goes well with all the sauces."
• "They were steaming hot and delicious, lovely big sized fish in a crispy batter accompanied with tasty square chips hot and well cooked."
• "Consistently great food that seems to be cooked fresh."
• "Best fish n chips we ever had! And that’s not an overstatement, this Cypriot family owned restaurant and takeaway is a MUST when visiting Portobello Beach or even Edinburgh."
• "Exceptional Fish and Chips and returned for some great pizza!"
• "Perfect fish! Fresh, crisp, ever so delicious."

Cons:

• "Ordered pasta, calamari and a pizza... Calamari was soggy and tasteless and the pizza was raw."
• "Battered Haddock...I had to salt it, I had to pepper it, vinegar it, lemon it, and finally tartar sauce it! I couldn't understand it...how could something that looked so good, be so flavorless and made w/no love at all?!"
• "Fish was horrible. very well done, very small for £10 and very bland can clearly tell it’s very old."
• "Big disappointment with the food today, it was poor. I had lasagne, that obviously had been frozen and was overcooked, tasteless and stodgy."
• "The fish was like cardboard the steak pie was greasy the haggis was horrible."
• "The fish wasn't the best (it didn't taste fresh and the texture was more cod than haddock), the batter was heavy and greasy."
• "Food was cold and chewy. Very disappointed."

Service

Pros:

• "Friendly and helpful staff in a comfortable setting."
• "Staff are also delightful."
• "The service was also fast, courteous and friendly."
• "Our waitress was very attentive."
• "The delivery driver was pleasant and food was amazing."
• "Lovely friendly staff with excellent service."
• "Waitress who took our order was lovely and her service was perfect."

Cons:

• "The service was extremely slow, even though it wasn't busy."
• "Bad attitude from the tall restaurant waiter left a bad taste in my mouth."
• "Service very poor, not friendly or helpful. Staff don't speak good English."
• "Service was atrocious and unfortunately food was not very far behind."
• "Really poor customer service. Mistake was made on my order rather than giving an apology."
• "Customer service needed work as employees seemed frazzled and unprepared."
• "One of the worst customer service experiences I have ever had. The female that served us was EXTREMELY rude throughout."

Atmosphere & Cleanliness

Pros:

• "Plenty of parking on the street. Less than a five minute walk down to Portobello Beach after dinner."
• "Great place to stop in, get warm and have a fabulous easy lunch, a bit noisy with all the winney screaming kids."
• "Nice atmosphere and friendly service."
• "Atmosphere very nice, cleanliness superb."
• "The restaurant is a lovely warm atmosphere & embraces children."
• "St Andrews Restaurant is situated near the centre of Portobello in Edinburgh, a beautiful seaside resort."
• "Well, what a great place, lovely decor, and the waiter was especially polite, professional and helpful!"

Cons:

• "Had a lovely meal last night, nice service food lovely, but a little let down when a large party came in and were wandering about without wearing masks, made me a bit unsettled."
• "We were placed on a table right next to the toilet and had to shift the table so that people could use it."
• "Also no one welcomes you with a nice hello or smile and all the servers look serious and under pressure."
• "Sadly there was a large party with a very loud crying child which spoiled quite a part of the evening."
• "It was more expensive to sit in to eat which made me a little disheartened as I felt we had to."
• "A strange experience where we ordered a chippy (£50 worth) and 75 yr old customer in front weren't allowed to use the bathroom, staff were quite rude about it too."
• "I visited the restaurant at ten past ten and they refused a table for one person."

Value for Money

Pros:

• "Great pasta and pizza deal for £10 but the 'service charge' and delivery takes it to near £12."
• "Delicious food at right price."
• "The standard size was a generous portion and price seemed very fair."
• "Had lunch midweek here. Fish, chips, buttered bread and pot of tea for under £9."
• "This is the best fish and chips I've ever had! Really quick service and fresh! £6 for a haddock supper. Great size too."
• "You won't leave hungry, good size fresh cooked meal and was not greasy."
• "The place is reasonably priced and is definitely recommended to try out."

Cons:

• "Pasta I ordered was different from usual wasn’t great at all... not worth the money since when was a hamburger chip roll £4.80 makes me sick 🤢"
• "Then there's the prices don't get me started poor very poor."
• "Two portions of Haddock and chips and two cans of juice is £23. That is a hell of a lot of money for a takeaway."
• "At £15-£16 a portion you'd expect good quality and good service."
• "Just waisted £18 will never ever be back."
• "Food tasted average, small fish portion for high price, regret coming in."
• "One of the worst customer service experiences I have ever had. The female that served us was EXTREMELY rude throughout."