Tony Macaroni Reviews Summary

Food Quality

Pros:

• "The food looked nice and tasted nice, all food was eaten and enjoyed."
• "Wonderful family experience. The food was great all round. Really nice pizza 🍕"
• "Great food for the price!"
• "Food was excellent but it was so cold inside the restaurant we couldn't enjoy ourselves."
• "First time here and the food was excellent. We had spaghetti carbonara and spaghetti bolognese so nothing adventurous but both dishes were lovely."
• "Food is good quality. Really nice but the menu is huge and it took us that long to decide what we wanted we almost left."
• "Really good place to eat, good portions and nice staff, a wee bit pricey at peak times but still worth a visit as they also have good meal deals (check website) good PPE and social distancing."
• "Had a good lunch of pepper and tomato soup, sweet potato fries and a side salad. The rose wine was good and the tiramisu delicious!"

Cons:

• "The food is terrible, I wonder if the chefs taste what they’re serving."
• "Most watery pasta on the planet."
• "Lasagne was bland and sat in a bowl of thin tomato sauce."
• "The puddings ordered made up somewhat but overall not the authentic Italian dining experience advertised."
• "It was honestly the worst macaroni cheese I've had."
• "Very quiet with little atmosphere. Service mediocre, had to go over to bar to order another drink as staff were not attentive."
• "The food was quite bland in taste. Lasagne was watery almost."
• "Poor service!! poor customer service!! Rude workers!!"

Service and Staff

Pros:

• "Staff very friendly, no issues at all."
• "Nice restaurant, friendly attentive and hard working staff, excellent service."
• "We were a larger group on Sunday, the waitresses were very nice and helpful."
• "Wonderful family experience. Really nice pizza. Didn’t wait long on the orders, so it was a nice service and friendly staff."
• "Excellent choice of food, fast, tasty, great service."
• "We had excellent, prompt and efficient service on our visit. The waiter was very helpful and chatty but also good with our son."
• "We all love Tony Macaroni!!! The food is always amazing and so are the staff."
• "The staff here are fantastic. We attend regularly due to a family member living close by who isn't well at times. The staff understand this and are very accommodating."

Cons:

• "Overall service was below average."
• "Waited a while even though it was empty but the starters were good."
• "The first Euro Italian restaurant I visited and it was 'meh'."
• "The room was quite cold. The service was too slow for at the time a quiet restaurant."
• "Poor service!! poor customer service!! Rude workers!!"
• "Waited a long time for starters and a long wait between meals."
• "The staff had had a Barney with each other leaving the manager being beyond rude to us."
• "Not impressed. The waitress dropped chips off the plate when trying to put it on the table."

Atmosphere and Cleanliness

Pros:

• "Atmosphere? Unfair because it was a rainy Wednesday lunch time."
• "The decor is tired, veneer on the table was lifting and small bits missing."
• "Staff are lovely and the decor and atmosphere is exactly like you'd expect."
• "Really enjoyed our visit. Great friendly servers and a good atmosphere."
• "Family meal was fantastic. Seating area was very nice. Staff very pleasant and accommodating."
• "Very nice and attentive staff. Food is good. Busy on a Sunday afternoon, but we were seated quickly and served promptly."
• "Came here for a family meal, the staff was very friendly, the place was clean, the food was delicious."
• "First time here and definitely be back. Good food and service. The children's menu was lovely and good value, not your usual garbage that is trundled out for children."

Cons:

• "Freezing cold the staff wore body warmers and and place had an oil filled heater by the till putting out very little heat."
• "Unisex toilets were not clean, embarrassing dirty!"
• "The room was quite cold. The service was too slow for at the time a quiet restaurant."
• "Unfortunately the pasta sauce was quite bland/watery."
• "The food was rubbish, spaghetti bolognaise was horrible tasted like tomato purée."
• "Waited over 15 minutes for someone to take our order!"
• "Freezing cold inside, staff arguing with each other, customers sat with coats and hats on."
• "What a disappointment! Toilets were filthy - not just a missed clean but long-standing grime."