TGI Fridays - Edinburgh Fort Kinnaird Reviews Summary

Service

Pros:

• "The service was excellent, prompt and he couldn't do enough for us."
• "The service certainly shone through and made our evening more pleasant!"
• "Great quick service our server Megan was very attentive and helpful and very friendly and I must say nothing was ever too much trouble."
• "Service was amazing, thank you very much! Our drinks were never empty for long as the server always brought our refills asap."
• "The staff, especially the girl that served us had an outstanding personally and exceptional friendly manner."
• "We were served promptly, refills brought and offered regularly."
• "Our server was extremely friendly and made us feel welcome and comfortable!"

Cons:

• "The energy in there is as if no one can be bothered working."
• "Manager seemed out of his depth and unable to get the staff to do their jobs."
• "Waited 30 minutes to be even looked at by a waitress."
• "Terrible. 20 mins after taking drink order and no drink arrived - had to chase waiting staff."
• "Very slow service, over an hour to get our meal, meals were cold."
• "Worst service I have ever came across, actually can't say that as after 30 mins I hadn't been served despite asking if we could get service."
• "Service was the worst I’ve ever experienced."

Food Quality

Pros:

• "The best food served in all of Edinburgh's TGI franchise."
• "The food was absolutely delicious."
• "The food we had was very tasty, the service was efficient."
• "Good food (be better if the chef went a bit easier on the spice).. great service."
• "They brought out the ribs now the picture dose not do the meal justice but definitely go again it was unreal."
• "The food was great & came out quickly and it was hot and delicious."
• "Food was divine. Chicken burger was just something else. Meat was super tender and tasty, all veggies actually tasted like something."

Cons:

• "I dont think i have ever enjoyed a meal out less than this one."
• "The £26.95 New York strip was underwhelming, small, dry and overcooked."
• "Food arrived and chicken tasted very funny and I also have burger which was cold in the middle so I sent it back."
• "Waited 15min to be seated, waited 20min they came to take our order, waited 30min for hour starters that was burned."
• "Complained as our bacon burger had no bacon on it then to be told they had no bacon."
• "Nachos were sad and breaking apart, the chicken fingers ordered and cajun onion rings were both tasting burnt."
• "The burger is bad!!! It's cold, tasteless."

Atmosphere

Pros:

• "Really welcoming atmosphere and the service was above and beyond!"
• "Well presented inside and a great atmosphere."
• "Always an absolute pleasure to come to the Fort Kinnaird TGI Friday's. The staff are always cheerful and friendly and helpful."
• "The atmosphere was relaxed also."
• "These guys are totally geared up to turn a birthday party into the highlight of a weekend!"
• "The atmosphere was good, except for the playing of Christmas songs in November 🙂!!"
• "Great atmosphere, great staff, place felt well managed and safe with regards to PPE and infection control."

Cons:

• "Stopped by on our way home for something to eat. We had to leave after 5 minutes as the music was so loud my wife and I couldn't hear each other."
• "Music obviously a big part of ambience but it was really blaring out that you could hardly hear the person sitting next to you."
• "The only thing what makes my experience a bit unhappy was the very loud music."
• "Music was so loud that conversation was almost impossible, our waitress did have the volume turned down a little at our request, very much appreciated."
• "The restaurant is grubby with a pile of rubbish (cardboard boxes etc on the table next to us."
• "Through the full time we were in this (Monday afternoon) What looked like the manager was in sitting in the raised area next to the bar holding individual meetings while the full restaurant was a disaster zone with lots of empty plates and glasses over tables."
• "Music obviously a big part of ambience but it was really blaring out that you could hardly hear the person sitting next to you."

Value

Pros:

• "Great prices for both plus drinks!"
• "They always have great deals on for lunch or dinner - 2 or 3 courses for set price!"
• "The kids eat free is great for us."
• "We had a main, pudding and paid £3.10 each for the unlimited juice refills."
• "Good food with a great atmosphere and excellent staff that are welcoming to groups and families alike."
• "The building is well laid out and has a great atmosphere."
• "The food was lovely."

Cons:

• "I thought it was a on the expensive side for what we had- but I guess that’s a sign of the times."
• "Over priced to the hilt (£120 for 4.5 people with no alcohol or desert) and food no better than Weatherspoons."
• "We will not be back or recommend anyone to waste their money here... McDonald's is better quality!"
• "For the money you can get a much better restaurant but it is convenient for the cinema and Fort Kinnaird retail park."
• "Fairly high prices for mediocre food."
• "Higher prices, quality down."
• "Fairly high prices for mediocre food."