Mill Reviews Summary

Customer Service

Pros:

• "Warm welcome by the member of staff that greeted us."
• "Nicky & the team were giving out first class service all evening and made our football teams Xmas party one to remember!!"
• "The staff went above and beyond to make sure we had a lovely time."
• "We were extremely pleased with our visit. Ebony served us, we were a large party and she had so much patience with us all."
• "Whilst eating our meal, there was a particularly difficult customer on the next table who was complaining about her meal. Our waitress, Leanne, dealt with the situation really well and very professionally."
• "The staff are brilliant. Always courteous and ready to help even though they are all overworked."
• "The staff here were brilliant and couldn't do enough for us."

Cons:

• "Staff was very rude and abrupt."
• "Really poor customer service from who we presumed was the manager."
• "The service at the bar was shocking."
• "The management and staff were very rude and attitude of them was outta this world."
• "Terrible service. Wish there was an option for ZERO star for service."
• "She was seen ignoring and rolling eyes at multiple staff members."
• "Terrible experience, ordered food, waited an hour, after seeing others being served before us who ordered after us I asked staff how long it would be, the bar/waiting staff were extremely apologetic and said that the kitchen staff were being difficult and they would send food out when they felt like it."

Cleanliness

Pros:

• "The place is nice and clean, kid’s friendly."
• "We were quickly shown our table which was spotless, as was the whole restaurant."
• "Everything was clean and we had the best breakfast and evening meal."
• "The pub look very clean and inviting."
• "Clean nice décor, good for kids, balloons & Crayon's etc available at kids height to help themselves!"

Cons:

• "Table felt sticky and not cleaned very well."
• "Place is in need of some TLC would be a nice way to put it, especially the outdoor space at the back which looked borderline derelict."
• "While sitting there and looking around the room it has become apparent it has been neglected everywhere its dusty dirty worn out."
• "The state of the tables and floor in the dining area were disgusting."
• "The table was filthy with hair stuck to it."
• "The place looked dirty and untidy."
• "The restaurant is in desperate need of a complete refurb. Torn seats, shabby tables and lack of working sanitizing dispensers was a concern."

Food Quality

Pros:

• "Great food, polite staff, good atmosphere inexpensive."
• "We had a three course meal, all of which came out as ordered and was delicious."
• "The food was prepared well and the staff were friendly."
• "The meal was lovely. I chose the chicken breast skewers with mexican rice, coleslaw and bbq sauce."
• "The starters were absolutely tasty & very filling."
• "The food we received was outstanding had the Bps deals way too much food for us to eat."
• "The food was excellent and very good value for money."

Cons:

• "Home cooked curry more like microwave cooked curry."
• "The bread coating on the breaded mushrooms was like cardboard: dry and very hard to cut into and digest."
• "The food was below average."
• "The quality isn't great."
• "Mediocre food that was under and over cooked!"
• "The food was dry tasteless. Roast was pale."
• "The food is very low quality and is reflected in the presentation and taste."