Old Course Hotel, Golf Resort & Spa Reviews Summary

Staff

Pros:

• "The staff are friendly and helpful."
• "Staff all lovely."
• "The staff are great."
• "Staff are very efficient, friendly and attentive."
• "The staff are super helpful."
• "Very friendly, efficient and highly professional staff delivering every aspect of service with a smile."
• "The staff are so attentive."

Cons:

• "Staff looked untidily dressed and either they were Inexperienced or possibly just uninterested."
• "Service was poorly organized: the wines accompanying the main course came too late."
• "Failed to keep drinks topped up."
• "Limited menu and service was poor as not enough staff."
• "Service in the road hole restaurant was shocking for a 5 star hotel!"
• "Service was mediocre as staff had not been trained properly and were clearing the table whilst guests were still eating."
• "Went to dravediggers pub after dinner and staff very rude and wouldn't accept cash which was embarrassing."

Food

Pros:

• "The food...goodness!"
• "The food was much better than we were expecting."
• "Food was quite nice, but they really skimped on the gravy so the beef was quite dry."
• "Fantastic food. Awesome staff."
• "The food was excellent and the staff were fantastic."
• "Fantastic 3 course meal."
• "The food in both restaurants is excellent."

Cons:

• "Was at an event advertised as being accompanied with afternoon tea... I feel sorry for the people who organised this event who I believe were misled by the hotel as to what afternoon tea would consist of."
• "Food was great, unfortunately we were a large party (12) and we booked in advance, yet we were split across multiple tables and unable to converse."
• "Food standards were very poor breakfast was unbeatable. Dinner was served with stale bread had workmen working next room all hours complained about t v not working twice and horrible sausage served at breakfast would not go back."
• "Some food was good but there is no point in asking how you'd like your meat cooked if you don't serve it as ordered."
• "Its too expensive for the quality or service."
• "Food fairly good but items missing from menu when we went for dinner and not informed until we went to order it so very disappointed."
• "For a 5 star hotel surely the breakfast should be cooked fresh."

Rooms

Pros:

• "The rooms are extraordinarily quiet and comfortable."
• "Their tubs in the room are very nice."
• "The rooms are excellent, with incredible views of The Old Course and the town."
• "The room was huge and very luxurious with a view over the course and the beach and sea beyond."
• "The rooms are large and well appointed."
• "The rooms are top notch. The beds are so comfortable."
• "Beautifully appointed with exceptional views of the course and beyond."

Cons:

• "The room is a little cold."
• "Overall looking a bit tired and dated."
• "View from window which we paid extra for as over the golf course was spoilt by workman's tools all left lying around making the place look a mess."
• "Attended family afternoon tea. Did not get sandwich filling requested. Complained but still not a response."
• "The most expensive room I've ever booked in the UK and the bath plug didn't work."
• "Room small and tired, paintwork chipped and in need of an update."
• "Staying here tonight not impressed at all suite for £500 for 1 night was honestly disgraceful-looking over a concrete roof waste of money suite !!!"

Spa & Wellness

Pros:

• "The spa service I got was one of the best massages I’ve ever had."
• "The spa was great, loved the massage."
• "The massages were excellent as was the spa lunch."
• "The spa is as good as any I have been to."
• "Great Spa experience every time."
• "Their spa package will start you off on the right foot for your trip."
• "Had a lovely day at the spa and had afternoon tea afterwards."

Cons:

• "We did visit while the spa is under renovation so I really didn't get to enjoy that to its fullest."
• "Spa and pool access is somewhat restricted compared to its peers which is frustrating."
• "No longer spa access without a £40 fee."
• "Booked a spa treatment over the phone... 5 mins later I was called and told I’d been given the wrong description and the treatment I had booked was actually only 1 massage as opposed to 3 so had to cancel."
• "The spa wasn't very clean and the staff weren't very friendly."
• "Failed to keep drinks topped up."
• "Limited menu and service was poor as not enough staff."

Location & Views

Pros:

• "Close enough to have a stroll into St. Andrews or to the beach."
• "The view of the 17th hole was fantastic."
• "Absolutely STUNNING views of the course."
• "17th hole fairway views of the Old Course that are sure to stun."
• "You get a view of the golf course and the sea which is absolutely stunning."
• "The view from the restaurant onto the old course is awesome."
• "Wonderful hotel with amazing views over the old golf course."

Cons:

• "View from window which we paid extra for as over the golf course was spoilt by workman's tools all left lying around making the place look a mess."
• "No cons mentioned specifically about the golf experience."
• "For the stature of the hotel and the price of the meal I have had a lot better for a lot less."
• "Its too expensive for the quality or service."
• "Terrible WiFi and the T tray very poor …UHT milk and nothing in the fridge !!"
• "Staying here tonight not impressed at all suite for £500 for 1 night was honestly disgraceful-looking over a concrete roof waste of money suite !!!"
• "Room small and tired, paintwork chipped and in need of an update."

Additional Services

Pros:

• "Thank you also for welcoming my Therapet Harley."
• "Your dogs are made to feel as welcome as you are, with treats and toys upon arrival."
• "The breakfast buffet has everything you want."
• "The guest services were top notch."
• "The gym is genuinely nice, affording charming views into the old course."
• "The facilities are excellent."
• "Good selection of food and drink."

Cons:

• "A big Hotel like this should be ashamed of asking photographer photos to promote their venue as a place for weeding’s and paying with exposure."
• "Surely at a hotel likes of this tea could be poured for customers especially when it's obvious to see the customers are elderly."
• "Jigger Inn needs a refresh and a step change in the food offering too."
• "A very poor selection of cakes which the server was reluctant to find out any allergy information for us."
• "Service was poorly organized: the wines accompanying the main course came too late."
• "Failed to keep drinks topped up."
• "Limited menu and service was poor as not enough staff."