Theatre Royal Plymouth Reviews Summary

Show Quality

Pros:

• "The show itself was first class."
• "Fantastic show - well deserving of the standing ovation."
• "Brilliant performance! Wonderful atmosphere, great for the whole family."
• "School of Rock was one awe inspiring show."
• "What a brilliant show/musical."
• "Seen Les Miserables this evening and it was amazing."
• "Both ladies were so versatile, brilliant actors with amazing timing and humour."

Cons:

• "Having been to the theatre for the past 30 years this was without question the worst ever production - it was awful."
• "The sound system is mono (I swear it isn't even stereo) and the poor, uninspiring lighting makes the show feel like a School Play."
• "Saw 2.22 Ghost Story last night, very disappointed as couldn't hear most of the dialogue, especially Jenny the wife."
• "Very Poor story line. Music too loud."
• "Just come home from 'The Best Exotic Marigold Hotel', what an appalling show!! Very disappointed."
• "Unfortunately, this year's panto wasn't great."
• "The main characters were not inspiring."

Seating and Comfort

Pros:

• "A very modern venue with very comfy seating."
• "The auditorium is reasonably comfortable."
• "Had great seats quite comfortable good leg room."
• "The seats are also comfortable."
• "Seating was more comfortable than I thought as we were sat for 3 hours."
• "Seating is comfortable and the room temperature is pleasant, neither too warm or overly air conditioned."
• "The seats were narrow and uncomfortable."

Cons:

• "The seats could of had more leg space."
• "Theatre seating cramped with absolutely no leg room so very unpleasant especially for tall and arthritic knees!"
• "Seats could be a little wider, so if you're bigger built, try an aisle seat or the arm rests might dig in slightly."
• "As I am a tall person almost 6 feet... I found the seating very cramped."
• "Seats could be a little wider."
• "Very little leg-room."
• "Seating is not up to scratch, looking and feeling really dated."

Staff and Service

Pros:

• "State of the art facilities welcoming smiling staff."
• "Very safe. Great, helpful staff."
• "The ushers are always happy and courteous."
• "Theatre staff were professional and welcoming."
• "The staff were brilliant and helpful."
• "Staff always friendly & pleasant - nothing too much trouble for them."
• "The staff were friendly and helpful."

Cons:

• "The staff did ABSOLUTELY nothing."
• "Online staff could improve a bit, not very helpful with online queries."
• "Not so with staff around where we sat. Obnoxious and rude toward people around."
• "There were no staff around helping anyone."
• "But some of the staff need some educating on manners on the way they react with the audience."
• "The staff really need to smile!!"
• "Disgraceful customer service. Booking Protect offered via Theatre Royal is a scam and not fit for purpose."

Facilities and Accessibility

Pros:

• "A customer lift to all floors."
• "Access is using a lift which is easily accessible for chair and carer."
• "The accessibility is phenomenal. I got given a loop so I could tune into the speakers with my hearing aid."
• "Easy to find and good parking nearby."
• "The theatre itself is run like clockwork and has all you need for a great night."
• "This is an excellent venue. Plenty of helpful staff."
• "All the staff there were very helpful in showing where to go and very professional."

Cons:

• "It is a shame they can only offer coffee and cake as we thought we could get something more substantial than that."
• "Although we thoroughly enjoyed the ballet we were really disappointed in the cafe area, not enough chairs and tables."
• "Local car parking provision near to the theater is very expensive!"
• "So many people coming down 1 small staircase was a little bit scary."
• "No bar available on our level and with lots of people to serve, it was slightly manic."
• "The lift is tiny and not really fit for the venue size."
• "The rooms where you watch the plays aren't great for wheelchairs."