Inverness Leisure Reviews Summary

Facilities

Pros:

• "Inverness Leisure, definitely the largest leisure facility in the Highlands, with 25m competition pool and leisure waters with flumes, a couple of halls and studios, large machine based strength and conditioning area, as well as a newer large free weights section."
• "Good size leisure pool with wave generator and rapids section."
• "You will be able to book online a number of activities that suits all ages."
• "Also have a range of slides and a program of activities."
• "Well-equipped and supervised Gym. Spa area with jacuzzi and sauna and steam room, too."
• "Clean, well equipped gym with a variety of sports & activities."
• "The slides are really great and you can go on them as an adult!"

Cons:

• "The pool is tired and in need of renovation and deep cleaning."
• "The flumes are rarely on, nor is the lazy river/rapids."
• "The outdoor pool is a disgrace...basically being left to crumble and decay."
• "The upkeep in communal and changing areas left a lot to be desired, a whole lot, should you leave a pool after swim and shower dirtier than you arrived!, no you should not, again signs of poor repair."
• "Have noticed on occasion recently that cleanliness in some areas is not very good and many of the new the new electronic lockers were not working."
• "Overpriced and very poor facilities."
• "The jacuzzi in the health suite hasn't been working."

Staff and Service

Pros:

• "Staff very helpful."
• "Staff were attentive and lots of them in the pool, which shows investment and responsibility; good management."
• "The staff were super friendly and organised."
• "Sharon was very friendly and helpful, she explained about all the equipment you can use, and she guided us with the covid-19 rules."
• "Exceptionally helpful staff."
• "Friendly, helpful staff. Lovely, clean and welcoming, with plenty of activities available year-round."
• "Staff are friendly and knowledgeable."

Cons:

• "Staff are uninterested at best."
• "The staff in the pool area never look happy and spend more time gossiping with each other than watching the pools."
• "Had the worst experience on a sunny day... the receptionist, who had blond wavy hair, was super rude and not welcoming at all."
• "If you call and leave a voicemail enquiry and ask them to call you back, do not hold your breath."
• "No reason given by staff but overheard another customer mention it was staff issues."
• "Pool changing rooms. Wow. They are dirty and get even worse during the holidays or at the weekend."
• "The website hasn't been updated since Covid."

Value and Accessibility

Pros:

• "Great value through the highlife card. Recommend to everyone."
• "The Highlife scheme is excellent - giving the opportunity for families to benefit from gym membership, swimming pools and lessons, climbing wall and more - all included in a very very affordable price."
• "Very reasonably priced memberships!"
• "We were very surprised by the great price for entry! £17 for two adults, an eight-year-old and a two-year-old."
• "£23 for adult and three kids so not so bad."
• "Decent sized pool with kids pool and jacuzzi. Good price too."
• "Great way and a great place to spend quality time with the family, or just indulge yourself. Well worth a visit."

Cons:

• "Dissapointing as we paid full price (£19) but the river rapids and wave machine were off and we only got 15 minutes on the flumes before they were closed off too."
• "£17 for 2 adults and a 6 and 3 year old, not sure if this is full price should have received some deduction given the main attraction wasn’t available."
• "Terrible long queues not informed till at front slides were not on once in pool were crammed with people."
• "To top it all off pricing is far too steep - 100% more than venues in Renfrewshire with similar facilities."
• "Paid £19.20 for 1 hour with my wife and two kids very disappointed!!!"
• "Price is far to high when they know not everything is open."
• "The queue to enter the building was massive which resulted in our 45-minute wait with an infant to buy our tickets; none of the staff members informed what was going on."

Cleanliness and Maintenance

Pros:

• "good cleanliness,"
• "Changing rooms are clean and lockers are free."
• "Very nice leisure centre. Visit this place with a friend of mine whose kids are regular members. Lovely place. Clean and neat."
• "It's a brilliant temperature with lots of different features such as wave pool and big flumes."
• "Changing village nice and clean, very nice lockers (no need for £ coin, you set a PIN)."
• "Facilities are clean and fun."
• "Lockers don't require money but read instructions to enter your own four digit code."

Cons:

• "Thus, we ended up walking barefoot in somewhat dirty water before reaching the wellness section itself, which we didn't find very hygienic."
• "One day I'll come here and the disabled toilets WONT be completely filthy... One day..."
• "The changing rooms were mostly dirty, the floors covered in dirty water, lime a scum, seats dirty, dirty nappies, just totally not pleasant."
• "Changing rooms were pretty dirty too, popped into a few looking for a clean 1 so they haven't seen much action from a mop."
• "Was there on Sunday 21st Feb 2016 with my 4 year old daughter. Never again! The water was so cold that her lips were turning blue and that's not an exaggeration."
• "Water was really cold. Closest we've ever experienced at a leisure centre."
• "Pool changing rooms. Wow. They are dirty and get even worse during the holidays or at the weekend."