Ravelston House Reviews Summary

Staff and Service

Pros:

• "The friendliness and warmth coupled with total professionalism he provided is a credit to Ravelston House."
• "Staff are professional and friendly."
• "The service was excellent 👌"
• "Absolutely Amazing Staff Where Amazing Worked There Socks Off For My Anuties Wedding."
• "Staff are friendly, attentive, welcoming and chatty."
• "The staff could not be more attentive."
• "The staff looked after us very well."

Cons:

• "Service was poor inside and felt very unwelcome and unwanted in the bar area."
• "I'm not sure that the manager heard about customer service."
• "When i consulted the waiter I was left with no comment and no apology."
• "It took about 30 mins to get served in the evening."
• "In arrival for our check in at the bar we waited 10 minutes for someone to arrive."
• "Service was poor went in main bar for a drink as I was waiting for my wife only 2 people there waited a good 10 minutes still no one arrived gave up and went into main restaurant same there another couple had to asked to be served."
• "Shocking customer care from the waitress upon arrival and ignored when asking for service."

Food Quality

Pros:

• "The soup of the day is always a good choice, as is the fish and chips."
• "The meal was fantastic."
• "Great food and a bonus as you get your main meal half price on a Wednesday."
• "The breakfast is fantastic! I am addicted to the veggie haggis 😄"
• "Brilliant food in the restaurant, great menu choice and great value."
• "It was absolutely delicious and great value for money."
• "Food in the bar was amazing, best meal I've had out in a long time."

Cons:

• "Dinner in the restaurant was very poor quality."
• "Very disappointed... main meals arrived warm, fish was battered not breaded as we were informed, I didn't enjoy it at all."
• "The beef was terribly tough and had been held too long I suspect. The veg was rock solid and I struggled to cut it never mind eat it."
• "The steak pie crust you could have smashed a window with, the steak watery."
• "The chicken madras was very bland."
• "Main courses were terrible sadly."
• "The roast beef was inedible."

Value for Money

Pros:

• "Really can't complain just down the road from Edinburgh saving £60 off the price of lesser accommodation when attending shows."
• "It was brilliant value for the money."
• "Stayed two nights and found it to be excellent value for money."
• "We would highly recommend this lovely place for a very good price."

Cons:

• "Very expensive for beverages. £10 plus for a pint and large wine."
• "Its not worth the £40 pound we paid."
• "I don't think Room 7 is standard double bedroom value for money."
• "Slightly overpriced gastro pub food in unimpressive surroundings."
• "By the time you upgrade to a larger size breakfast (which looked a normal breakfast) add coffee (3.50 a cup) total bill is still £20."
• "The full breakfast consisted of 1 rasher of bacon, 1 slice of mediocre lorne sausage, 1 egg and possibly 2 tablespoons of beans, by the time we paid for 1 drink each and ordered toast the total cost was kicking on for £30."
• "Nearly £5 for garlic bread and cheese!!! Just from a standard sliced loaf too!"

Location and Accessibility

Pros:

• "This hotel is located right by the bus route that takes you into Edinburgh."
• "Good connectivity to Edinburgh with public transportation."
• "Ideally situated for town and walk along promenade."
• "They also have ample parking if you are driving."

Cons:

• "It's located outside the city so if you are just for tourism it's close to nothing, The reason I picked this hotel was the fact that it was close to the Edinburgh marathon finish line."
• "On Saturday they have loud music from the pub located in the ground floor, the hotel is very small so there is no escaping that (till late at night)."
• "Consider also that it is far from downtown and there is not much else to see around there, so you end up spending a lot of time, for an average afternoon tea."
• "Parking good, close to the harbour and beach though immediate surrounding area is rather industrial."

Accommodation Quality

Pros:

• "Lovely hotel room was delightful especially the lights in the bathroom and the shower was great too."
• "The rooms are exceptionally modern and very clean."
• "Our room was very clean and had everything we needed."
• "Rooms are luxurious, clean and modern."

Cons:

• "From some reason they don't change the bedsheets, we had the same stain on the sheets the whole 5 days."
• "The room was so tiny for two people."
• "The bed sounded and felt old and so uncomfortable."
• "We were woken early (5.30am) by delivery lorries."
• "Not the cleanest of rooms, the TV remote we didn't even touch as it was full of gunk around the buttons."
• "Room 7 has three (my) feet floor space at the bottom of the bed, four feet at the side of the window and two feet neat the bathroom."