Daniel Henderson Jewellers Reviews Summary

Customer Service

Pros:

• "Daniel was helpful and super nice."
• "Daniel was a complete professional, devoting time and attention when I took in the ring for evaluation."
• "Daniel is really friendly and chilled, and easy to contact by text/whatsapp for info."
• "The staff is very helpful and know their business."
• "Daniel was really helpful advising me on resizing my rings, we agreed on a price (which was very reasonable)."
• "Daniel fixed it for me and even gave it a nice clean so it’s all shiny and beautiful now!"
• "Daniel and his staff listen to your needs and provide you with the best possible outcome."

Cons:

• "Do not trust this shop with anything of sentimental value!"
• "Although i still had to initially ring up and chase following my emails and live chat messages i still had no reply to."
• "When I brought this to the attention of the shop owner he refused to accept any responsibility or even look at the ring properly- talking over me in a condescending manner."
• "He didn't really seem to want to help and insisted that my setting was secure."
• "I have had nothing but poor and slow customer service so far."
• "The service is incompetent and totally inappropriate for a ring of such a price."
• "Very very poor service. I'm now out of pocket, without the item and without an update."

Product Quality

Pros:

• "Daniel is a skilled individual who makes your experience very personal."
• "Been looking for the perfect ring. I took my old ring in and chose one of Daniel Henderson designs. Classic and timeless."
• "They also have the most gorgeous jewellery that would make amazing Christmas presents!"
• "All our rings were ready and delivered quickly and in immaculate condition."
• "Daniel created a stunning bespoke ring using an aquamarine from another piece of jewellery I owned."
• "The rings themselves are absolutely stunning, chosen from a vast collection of different styles, from classic pieces to modern statement designs."
• "Daniel has created the most amazing bespoke ring for my mother in law using both her original engagement ring & her late mum's engagement ring which was over 68 years old."

Cons:

• "Took a few weeks so it's not a fast service but quality is great."
• "When i got home noticed that the stone was still loose."
• "If i wanted it fixed he'd have to make new setting for it and then quoted another £300 + to fix it..this was off the top of his head."
• "I am currently in dispute about a refund on a ring that has been crafted so poorly, that doesn't fit or match the image / lack of description on the website."
• "The finished result is misshapen and asymmetrical."
• "Was disappointed that they took 7 days to return my ring, as opposed to the quoted 6."

Delivery & Responsiveness

Pros:

• "The ring was delivered from Scotland to Australia no problem (service included delivery tracker)."
• "Our rings arrived in plenty of time."
• "The video calls were highly professional and very impressive."
• "The rings were back in just over a week, beyond sparkly, as good as new (if not better) and I couldn’t be happier to have them back!"
• "We were told to expect the ring to be ready in a couple of weeks but it was ready much sooner."
• "With just a week’s time before we flew out Daniel ensured the rings were ready for us to end our holiday with."
• "A very helpful gentleman asked for my details and told me he would ring me back in an hour, he rung back 30 minutes later with an update."

Cons:

• "The service gets worst and worst in the process."

Value & Pricing

Pros:

• "Daniel was really helpful advising me on resizing my rings, we agreed on a price (which was very reasonable)."
• "The service was to a great standard, very quick and affordable."
• "Prices are also good compared with some of the big name jewellers."

Cons:

• "If i wanted it fixed he'd have to make new setting for it and then quoted another £300 + to fix it..this was off the top of his head."