Clouds Property Management, Edinburgh Reviews Summary

Category: Property management company Edinburgh

Address: 18 Forth St, Edinburgh, EH1 3LH, United Kingdom

Phone: +441315503808

Rating: 4.9
based on 146 reviews.

Customer Service

Pros:

  • "Jonny has been the one helping us and has been very supportive in all our requests."
  • "Any issue with the property was dealt with the same or next day with zero-hassle."
  • "They have always been swift in replying to emails and resolving any issues we may have had."
  • "He was extremely prompt to deal with the very minor problems that we encountered during our stay."
  • "Really responsive to any issue, and a couple of recent problems were dealt with so quickly and professionally I remain impressed!"
  • "Whenever you have a problem, a need, or a worry, they are all ready to help you with promptness, courtesy and professionalism."
  • "Johnny was amazing; he replied to our emails very quickly and answered all of our questions with all the information we needed."

Cons:

  • "I actually used clouds a long time ago and they were absolutely fine. Then they wrote to me saying my property didn't really fit in with their image so goodbye!"

Property Quality

Pros:

  • "We stayed in a beautiful apartment on Cumberland Street, very central and well equipped."
  • "Both properties had great city centre locations, full of character and well furnished for a professional about town worker."
  • "When I finally moved in, there were fresh flowers waiting for me in my room on the fireplace mantlepiece and fresh sheets on the bed."
  • "The property is also absolutely lovely and exactly as described."
  • "We rented the most beautiful flat in Edinburgh, in the most exciting and vibrant area of the city overlooking the Meadows, close to everything, simply fantastic!"
  • "The flat was in top condition and I loved the location."
  • "The quality and cleanliness of the apartment was excellent and when I had a problem with the internet it was addressed immediately."

Cons:

  • "Please do not get yourself into this situation - ask for the price otherwise you will be asked to offer more."

Professionalism

Pros:

  • "Clouds Property Management has been the most efficient and professional renting agents I have worked with in the UK."
  • "Clouds is a breath of fresh air in the overpopulated (and often exasperating) world of Edinburgh letting agencies."
  • "Approachable and professional, they kept me informed with the process in getting all the certificates in place while quickly advertising the flat and securing a tenant in good time."
  • "Clouds Property is definitely the best property management I've encountered so far!"
  • "Clouds is a terrific, professional organisation with a real flair for matching property to the needs of the client."
  • "Very impressed with the professional service, realistic valuation and especially keeping me updated with progress."
  • "They are very professional and respond to any inquiry very fast."

Cons:

  • "Please ask the agency for the final price on the property."

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