Clouds Property Management, Edinburgh Reviews Summary

Customer Service

Pros:

• "Jonny has been the one helping us and has been very supportive in all our requests."
• "Any issue with the property was dealt with the same or next day with zero-hassle."
• "They have always been swift in replying to emails and resolving any issues we may have had."
• "He was extremely prompt to deal with the very minor problems that we encountered during our stay."
• "Really responsive to any issue, and a couple of recent problems were dealt with so quickly and professionally I remain impressed!"
• "Whenever you have a problem, a need, or a worry, they are all ready to help you with promptness, courtesy and professionalism."
• "Johnny was amazing; he replied to our emails very quickly and answered all of our questions with all the information we needed."

Cons:

• "I actually used clouds a long time ago and they were absolutely fine. Then they wrote to me saying my property didn't really fit in with their image so goodbye!"

Property Quality

Pros:

• "We stayed in a beautiful apartment on Cumberland Street, very central and well equipped."
• "Both properties had great city centre locations, full of character and well furnished for a professional about town worker."
• "When I finally moved in, there were fresh flowers waiting for me in my room on the fireplace mantlepiece and fresh sheets on the bed."
• "The property is also absolutely lovely and exactly as described."
• "We rented the most beautiful flat in Edinburgh, in the most exciting and vibrant area of the city overlooking the Meadows, close to everything, simply fantastic!"
• "The flat was in top condition and I loved the location."
• "The quality and cleanliness of the apartment was excellent and when I had a problem with the internet it was addressed immediately."

Cons:

• "Please do not get yourself into this situation - ask for the price otherwise you will be asked to offer more."

Professionalism

Pros:

• "Clouds Property Management has been the most efficient and professional renting agents I have worked with in the UK."
• "Clouds is a breath of fresh air in the overpopulated (and often exasperating) world of Edinburgh letting agencies."
• "Approachable and professional, they kept me informed with the process in getting all the certificates in place while quickly advertising the flat and securing a tenant in good time."
• "Clouds Property is definitely the best property management I've encountered so far!"
• "Clouds is a terrific, professional organisation with a real flair for matching property to the needs of the client."
• "Very impressed with the professional service, realistic valuation and especially keeping me updated with progress."
• "They are very professional and respond to any inquiry very fast."

Cons:

• "Please ask the agency for the final price on the property."