Sports Therapy Edinburgh | Haymarket | Physiotherapy, Sports Therapy & Massage Reviews Summary

Therapist Professionalism

Pros:

• "Murray is a great find! Very easy to talk to, friendly and professional."
• "Murray was an excellent therapist; he began our first session by asking me a series of questions to help him decide on a course of treatment."
• "She is also very approachable, professional and genuinely cares about her clients’ recovery!"
• "He is also friendly, easy company which makes the treatments a comfortable experience."
• "Murray always makes me feel at ease and has all safety measures in place during this pandemic."
• "The physiotherapist was extremely attentive, listened to all my doubts and unprofessional babbling."
• "Murray is knowledgable, experienced and a nice guy too."

Cons:

• None mentioned.

Service Quality

Pros:

• "Great massage and treat, as well as rehab exercises."
• "Then proceeded to do an extensive sports massage."
• "Excellent service from both Maddy and Murray! Effectively targeted the source of the pain and yielded much-needed results."
• "Cathal was a star and easily sussed out what was wrong with my back."
• "Drastically improved my issue after the first session."
• "The speed to get an appointment is amazing."
• "Sorted out a problem I’ve had for months and explained how it happened and what to do going forward."

Cons:

• None mentioned.

Customer Experience

Pros:

• "Murray provides a fantastic service, I would definitely recommend!"
• "I've been treated personally by Murray and 2 other people within the team and always had first class service."
• "Very friendly and welcoming service."
• "They were very friendly and the space is very comfortable."
• "Nice premises and great manner with clients."
• "Really nice guy and good follow-up."
• "Amazing customer service, lovely people and I'm so glad I've gone to them for my injury."

Cons:

• None mentioned.

Communication & Follow-Up

Pros:

• "However service was excellent from fab and fast communication via email ahead of appointment."
• "The email booking was clear, the information to enter the building was clear."
• "The next morning I received an exercise plan that I can open in my browser and in an app."
• "He also sent me a link to stretches I should be doing, which has also helped."
• "I really liked that the exercises were sent to me by email because in the past I have forgotten the exercises or lost the paper on which they were written."
• "The exercise plan was communicated by App, with clear easy to follow videos."
• "Maddy followed up with remedial work to do at home all as part of the service and within a few hours of me leaving."

Cons:

• None mentioned.

Facility & Accessibility

Pros:

• "The clinic was really well managed for the current situation (as well as being very comfortable and professional)."
• "The location and studio is awesome."
• "The hygeine and care taken due to Covid was also meticulous."
• "Lovely and welcoming clinic filled with friendly people who know what they’re doing!"
• "Clinic is very well appointed, felt totally at ease."
• "Really nice clinic in an easily accessible area. Nice treatment rooms."
• "Very clean and covid-compliant. I felt safe here even during the tightest covid restrictions."

Cons:

• None mentioned.