Lookers Jaguar Glasgow Reviews Summary

Customer Service

Pros:

• "Brilliant service....open and honest throughout the whole process."
• "Great customer service friendly & professional Ian took the time & showed me all the controls."
• "Alan, made me feel very welcome and was absolutely brilliant with what he said and offered me."
• "Sam made the covid safe transaction very straight forward."
• "Sam Carter was a star ⭐️ Great knowledge and informative! Nothing was too much hassle for him."
• "Excellent service from Dave, he kept me informed throughout."
• "Brian offered a great service from enquiry to handover for our used F-type purchase."
• "Alan created such a wonderful experience in buying a new car, no pressure and plenty of time for my indecisiveness."

Cons:

• "Poor service, arrogant service staff, poor standards of workmanship, vehicle returned with components missing."
• "Terrible experience at Glasgow Hillington branch. Initial £650-£700 service led to £1000+ brake/tire quote."
• "I felt that the customer interaction at the garage was poor and when I returned to collect my vehicle, or whilst viewing new cars, it felt like I was invisible as staff just walked by me without a 'hello' or 'can I help?'"
• "Unfortunately I had to chase this sale to get it over the line, the video I was sent was just a guy talking about the car whilst not walking around it."
• "The sales man Steve Robinson was amazing after visiting a lot of other car garages he was honestly the best, from our first meet on the forecourt to the handing over of my car."
• "My car has had faults from new. Three years later still not fixed."
• "I took my car to the Hillington dealership after a breakdown, on Sunday morning. I received a call on the Monday to say the car would be looked at on the Wednesday and I would receive a call to let me know the progress and a replacement car would be arranged."
• "I have had some feedback regarding the condition of my tyres. Fronts at 2.8mm rears at 3.4mm, I was advised that I replaced my front tyres."

Vehicle Quality

Pros:

• "I recently picked up my new Jaguar XF from Alan McFarland at Lookers Jaguar, absolutely stunning car and beautifully presented at handover."
• "Bought my first E-Pace 4 years ago and loved it so there was no doubt I would go for another this time around."
• "I collected my new E-Pace from Hillington last week and I am thrilled with the car."
• "Absolutely fantastic customer experience, well laid out reception and waiting area. The receptionist was very helpful and attentive."
• "Fabulous customer service, top quality, friendly and professional, Megan was very knowledgeable and got me a car I didn’t think I would be able to."
• "We collected our new Evoque from Hillington this afternoon and I just want to thank Brian Donald for making the whole process easy for us."
• "The best car buying experience I’ve ever had, the team from start to finish have been outstanding."
• "Purchasing a used vehicle from Jaguar Glasgow was an absolute pleasure."

Cons:

• "Sadly I've had my car less than two weeks and my car has been in the workshop twice."
• "My car is a Jaguar xf 2019 39000 miles and the complete steering system is needing replaced due to 'wear and tear'."
• "I’ve had a fault on my jaguar car had it in twice to be fixed and twice all the garage did was reset the problem."
• "I bought the vehicle in July 2021 and have been in and out with things not right with it."
• "PLEASE READ CAREFULLY!!!!! before using or buying anything from Lookers jaguar Glasgow."
• "John here. Bought a jaguar from you last august. SW66WEU. Had issues with “incorrect DEF fluid No restart after …” been in and out twice with this and still after a few months, same issue."
• "Absolutely brilliant from first phone call to collecting my car mark was very helpful well mannered and polite. Everything was ready for me when I went to collect my new car i would definitely recommend lookers jag Glasgow."
• "I included a courtesy car with my service because as there were some other problems with the car, I expected the work to take more than one day."