"From initial meeting to final installation the team were amazing."
"Owner Kai gave us a thorough free consultation, and was very helpful in the design stage."
"The guys who came to install the windows did an excellent job, and tidied up well after it all."
"Kai's initial visit put me at ease and he took the time to listen and answer any questions I had."
"Scott was very friendly, considerate and clear in his explanations of what they could offer."
"Scott visited initially and went through everything in a very professional, friendly and down to earth manner."
"I was contacted before to confirm all of the details for the fitting and answer any questions I had."
"Kai came over to the house to have a look and give me a quote he’s a really nice guy and I didn’t feel pressured to choose them."
Cons:
"Got the doors fitted and after a few days had to call them out as the sealant in the back door had cracked."
"We got some windows replaced in our flat with new acoustic windows. The difference was remarkable and has noticeably dampened the road noise from the busy street outside."
"Had a bedroom window replaced today. Excellent service from the fitters. Managed to fit us in a week early which was amazing."
"We used Replace Windows for a new front door and two new windows and are delighted with the overall process and the end result."
Quality of Product
Pros:
"The windows are great quality, much better thermal insulation than the previous double glazed ones."
"The product is German made and are tested for keeping heat in and cold out."
"The build quality of the windows and doors is very good."
"The windows look really good and I am looking forward to a nice warm room this winter."
"Fantastic service from start to finish with Replace Windows. Both the customer service and the finished product is excellent."
"I am delighted with my newly fitted window. The window looks really good."
"The windows and doors are of really high quality and look really nice."
"The quality of the installation and windows themselves has been first class."
Cons:
"The windows and doors are looking really great. The guys worked like trojans and never stopped."
"The windows were then fit as and when Kai had said and the fitters have done an excellent job."
"Had a real bad experience when replacing my last house of windows and was scared of the same things happening."
"The windows were installed as discussed, there was one window that didn't fully open, I called and someone came out to fix it the very next day."
Installation Process
Pros:
"The fitters did an excellent job on a very cold Saturday morning and left everything clean and tidy."
"Installation was smooth and tidy by a friendly team."
"The installation team wasted no time in achieving their objective, remaining polite, courteous and respectful at all times."
"The fitters - Jack and Barry - did a splendid job in replacing the single window."
"The fitters arrived on time with minimal disruption and tidied up after each day."
"The fitters were friendly and did a great job with no disruption to the existing tiling and window frames."
"The fitters worked in less than perfect weather and still got the job done- finish was faultless."
"The installers were on time on the days of the installations and were very thorough in ensuring they didn't leave a mess behind."
Cons:
"Window unit fitted knowing it was faulty. Took 4 months to resolve."
"Fitters failed to protect flooring causing damage to two carpets."
"Finally they arranged someone to clean carpets and in process damaged a wardrobe."
"Inner surrounds for windows should have been brown, they fitted black and still not remedied."