Replace Windows Reviews Summary

Category: Double glazing installer

Address: Tay House, 300 Bath St, Glasgow G2 4JR, United Kingdom

Phone: +441412000444

Rating: 4.9
based on 226 reviews.

Customer Service

Pros:

  • "From initial meeting to final installation the team were amazing."
  • "Owner Kai gave us a thorough free consultation, and was very helpful in the design stage."
  • "The guys who came to install the windows did an excellent job, and tidied up well after it all."
  • "Kai's initial visit put me at ease and he took the time to listen and answer any questions I had."
  • "Scott was very friendly, considerate and clear in his explanations of what they could offer."
  • "Scott visited initially and went through everything in a very professional, friendly and down to earth manner."
  • "I was contacted before to confirm all of the details for the fitting and answer any questions I had."
  • "Kai came over to the house to have a look and give me a quote he’s a really nice guy and I didn’t feel pressured to choose them."

Cons:

  • "Got the doors fitted and after a few days had to call them out as the sealant in the back door had cracked."
  • "We got some windows replaced in our flat with new acoustic windows. The difference was remarkable and has noticeably dampened the road noise from the busy street outside."
  • "Had a bedroom window replaced today. Excellent service from the fitters. Managed to fit us in a week early which was amazing."
  • "We used Replace Windows for a new front door and two new windows and are delighted with the overall process and the end result."

Quality of Product

Pros:

  • "The windows are great quality, much better thermal insulation than the previous double glazed ones."
  • "The product is German made and are tested for keeping heat in and cold out."
  • "The build quality of the windows and doors is very good."
  • "The windows look really good and I am looking forward to a nice warm room this winter."
  • "Fantastic service from start to finish with Replace Windows. Both the customer service and the finished product is excellent."
  • "I am delighted with my newly fitted window. The window looks really good."
  • "The windows and doors are of really high quality and look really nice."
  • "The quality of the installation and windows themselves has been first class."

Cons:

  • "The windows and doors are looking really great. The guys worked like trojans and never stopped."
  • "The windows were then fit as and when Kai had said and the fitters have done an excellent job."
  • "Had a real bad experience when replacing my last house of windows and was scared of the same things happening."
  • "The windows were installed as discussed, there was one window that didn't fully open, I called and someone came out to fix it the very next day."

Installation Process

Pros:

  • "The fitters did an excellent job on a very cold Saturday morning and left everything clean and tidy."
  • "Installation was smooth and tidy by a friendly team."
  • "The installation team wasted no time in achieving their objective, remaining polite, courteous and respectful at all times."
  • "The fitters - Jack and Barry - did a splendid job in replacing the single window."
  • "The fitters arrived on time with minimal disruption and tidied up after each day."
  • "The fitters were friendly and did a great job with no disruption to the existing tiling and window frames."
  • "The fitters worked in less than perfect weather and still got the job done- finish was faultless."
  • "The installers were on time on the days of the installations and were very thorough in ensuring they didn't leave a mess behind."

Cons:

  • "Window unit fitted knowing it was faulty. Took 4 months to resolve."
  • "Fitters failed to protect flooring causing damage to two carpets."
  • "Finally they arranged someone to clean carpets and in process damaged a wardrobe."
  • "Inner surrounds for windows should have been brown, they fitted black and still not remedied."

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