Address: 14 Coates Cres, Edinburgh, EH3 7AF, United Kingdom
Phone: +441312206360
Rating: 3.6
based on 259 reviews.
Customer Service
Pros:
"Ellie become our property manager she has been good, responsive and constantly chasing things up to get works done and checking to make sure stuff has been resolved fully."
"Whenever we had any sort of small issue we contacted Scott who was always a phone call away and always did the best he can with quick service, checks and also after all was sorted he made sure to check that the issue hadn't returned."
"Carly and Robyn were very wonderful. They guided me at every stage, they made my virtual viewing a very pleasant experience."
"Particularly Matthew and Craig, who have communicated with me through the whole process and made the experience as easy as possible."
"Scott, my property manager, is incredibly nice and helpful. He promptly replies to emails and all issues, even the silliest ones, are efficiently dealt with."
"Ellie Hamson was a delight to work with from the Nottingham branch! She answered mine and my housemates’ queries directly and honestly, and kept us up to date on issues regarding the property."
"We always receive a prompt response from our Property Manager, Scott, and nothing has been too much trouble for him to sort for us."
Cons:
"I have been trying to contact sandstone property ppl but there is literally no response when it was time to book the house they were behind me and now when it’s time to return the deposit they are not even responding to the emails."
"Your technicians were unable to fix it properly and wanted to charge me £100 for nothing."
"We have tried numerous times to contact them and raise serious issues we have experienced with our property yet have been repeatedly ignored."
"The only way things have been done is after me trying to contact them for days on end."
"Didn’t answer a single call during our tenancy then charged us over £1500 after for things such as 'stains on the basement floor'."
"We cantacted Manni Sohal but she didnt reply most of the times during our complaint."
"The communication was horrendous. We wouldn't get a response from our emails for days, if at all."
Property Management
Pros:
"Lorraine Banford help in viewing the property and locking it."
"We've just gone through the application process with Sandstone - we had Julie from the Move in team - she was quick and efficient and answered all our questions as we progressed through to signing the lease."
"Dealt with lovely people, namely Gonca and Lorraine, who explained the process clearly to us and patiently answered our many questions!"
"I would thoroughly recommend Sandstone for all aspects of its property management."
"They were responsive to issues or questions, sending out professional contractors to deal with anything quickly but didn’t come off as over-involved which was great."
"Any issues I had in the flat, small or medium, were dealt with more or less immediately."
"The whole process was very well done and smooth, and I know that we are all grateful to Lorraine and Gonca for helping it be this way."
Cons:
"None of the outside area had been looked after with everything overgrown."
"The flat is somehow an HMO, even though the 2 out of 3 bedrooms are below the current minimum size standards."
"They’ve changed their name from grant properties to sandstone to avoid their bad reputation, I would never recommend!"
"They also refused to give us a full deposit back because the flat needed 'cleaning'."
"The place was filthy when we moved in. Thick layer of dirt over skirting boards and dust everywhere."
"We moved into a flat full of mould, broken chairs and dirty walls."
"The flat was in an old Nottingham townhouse and it was poorly kept. Draughty, damp, cold, mouldy…"
Financial Handling
Pros:
"WHEN A PERSON PAYS MONEY TO TAKE SOMETHING OFF THE MARKET AND THEN DOES NOT END UP RENTING THE FLAT, THEY ARE ENTITLED TO ALL OF IT BACK BECAUSE IN SCOTLAND, IT'S ILLEGAL TO KEEP THIS."
"Due to a clerical error, I was once overcharged for my rent, but when I drew attention to the mistake, it was corrected without delay."
"Our deposit was returned in full which was a major point with this lease."
"Even after our rent term finished he made sure that all went well and all deposits were returned back to us."
"After being ignored for over 3 months we have managed to get our full deposit back through TDS directly as you stand no chance through sandstone."
"I would highly recommended Sandstone to any prospective investor."
"When we moved out we left it cleaner than we found it. They still had the audacity to ask us for cleaning fees. We disputed this and obviously won."
Cons:
"They also claimed about 100 pounds of our deposit for 2 (two) toaster crumbs on the worktop."
"After paying a huge deposit of 1400 pounds and cleaning the property upon check out when moving out. We received back Only 550 pounds."
"The property is back on the market and we still haven't been refunded. Nor have we been contacted by any member of the accounts team about a refund."
"Took weeks to respond to us about our deposit and are now trying to charge us for things that we should not be charged for."
"They unreasonably deducted a substantial £546 from our deposit upon check-out."
"We got deducted money from our deposit because of a wall paper that has not been done/glued properly which is ridiculous."