James Gibb Residential Factors Reviews Summary

Customer Service

Pros:

• "Every problem in the area has been dealt with promptly and Sandra has always kept me up to date on its progress."
• "He is always available and very responsive to messages and we cannot fault him."
• "Who is always helpful and calls back which is a big thing for me."
• "Since he’s joined I’ve found the responsiveness and service much better."
• "We've always found Chris to be very professional, effective and very easy to work with."
• "I'm very pleased with the level of service provided by David."
• "He responds quickly to requests and concerns and gets work done promptly."

Cons:

• "One of the worst companies i have ever encountered."
• "Very poor service today. I had reported a lift fault on 29/12. When I called today, the job had only just been raised as another client had phoned."
• "Avoid like the plague."
• "Our residents committee have been unable to get James Gibb to perform simple maintenance tasks."
• "This is the most expensive and worst factor you will come across."
• "The invoices are incorrect, items added that do not exist, items charged for twice..... yes I could go on."
• "Getting a hold of the person who is supposedly responsible for your building is next to impossible."

Communication

Pros:

• "Property Manager Lauren Caldwell at James Gibb Residential factors has been a pleasure to liaise with."
• "She was responsive from the outset, contacting the respective owner and keeping us updated."
• "This is a review about an email request for details on the buildings insurance to the Factor which was handled by Martin Murphy. Extremely prompt reply with the correct information."
• "Delighted with Lauren C as our property manager. Very approachable and responsive in terms of queries regarding repairs and scope to carry out new work to counter wear and tear within the development."
• "Thank you in particular to Furqan and David for their professional yet friendly support."
• "Neil has been an excellent property manager who has handled any issues arising in our block quickly and effectively."
• "The James Gibb residents' portal and phone App is also easy to use and a simple way to check my balance of funds."

Cons:

• "They rarely answer the phone."
• "Disastrous company."
• "Most potential buyers are being put off by an unsightly large amount of mold growing on the walls in the communal stairwell and hallway."
• "Can only speak about my experience with the Edinburgh office which is absolutely terrible."
• "They ignore emails."
• "Never returned my deposit. Claimed it was never paid, but I had evidence it was. Liars and cheaters."
• "Unfortunately this mob are the ones allegedly looking after our development. Quick at taking the money, absolutely useless at fixing any problems."

Professionalism

Pros:

• "Generally very efficient factors, and contact with contractors is quick and effective due to the care by Chris Midgley."
• "On a personal level I have found all their staff friendly, approachable and keen to help resolve issues that arise."
• "Our current property manager has been very supportive in helping us deal with some major issues affecting our development recently as well as the smaller everyday issues we have encountered in the 18 months or so that he has been involved."
• "They ensure that the contractors they engage to deal with regular maintenance provide a good level of service and are not slow to change them if they fall short."
• "My contacts, Furqan Rafiq and David McCallister, are always on hand to deal with any issues in a timely manner, and take great care and pride in their roles."
• "We live in College House, Inchview Terrace, Edinburgh and would like to say how much we appreciate the work that Mike our property manager does for all the residents."
• "David has also proven a wonderful member of the James Gibb team; he has a practical and calm outlook."