Kingstons Reviews Summary

Property Condition

Pros:

• "The flat was in good condition and when I rented it, was kind of a great deal for me."
• "The house was given to me in immaculate condition, it was very clean."
• "The house was clean upon arrival too which was a definite plus!"

Cons:

• "Any issues with the property took months to resolve, we had water leaking into the kitchen through the ceiling for 5 months causing black mould and mushrooms to grow on the wall."
• "The property had many maintenance issues from the start of my tenancy."
• "The 'garden' was in a terrible shape from the beginning."
• "Almost everything that could be leaking in the bathrooms was leaking."
• "The house I rent was dirty, full with mice, the fridge was not working, the washing machine was not working."
• "The flat is absolutely appalling. There is damp everywhere (my daughter suffers with asthma)."
• "The house wasn’t clean when we moved in, there were multiple things wrong with the house."

Customer Service

Pros:

• "Any problems were sorted within a day, if not sooner."
• "I received amazing customer service from Kingston."
• "I highly recommend Kingston Cardiff for their high level of customer service and their dedication to our satisfaction."
• "Staff remained patient with me when I asked questions, and provided me with advice."
• "I'm very impressed by the services Kingston Cardiff provided."
• "They were polite and very quick to respond."
• "Great service and very reliable."

Cons:

• "Our boiler broke and we went weeks in December with no heating because they couldn’t be bothered to fix it."
• "They accused me of not paying my rent one month despite having a standing order set up."
• "Consistently rude, abrupt and aggressive staff."
• "The service that we have received since moving into our house has been appalling."
• "Really, the worst letting agency and staff I have been in contact with. Avoid like the plague."
• "Absolutly shocking customer services, staff are rude and unprofessional as well as being unhelpful."
• "Disaster. The customer service is the worst I've ever encountered, they do not care about their tenants at all."

Security and Safety

Pros:

• "Our home away from home was everything we expected and more."

Cons:

• "Someone had busted a hole through our bathroom wall in order to enter the flat."
• "No positive comments regarding security."
• "Our flat is still not secure 7 months after the break in."
• "The area around the ceiling light has been wet and slightly dripping for a while... which is a huge fire hazard."

Financial and Administrative Handling

Pros:

• "I got my deposit back faster than ever. Thanks for the great experience!"
• "Once we all decided we wanted the house, it only took a five minute phone call and then we were paying the fees (which were much cheaper than other agencies) and then we had our house."

Cons:

• "We asked about getting our money back but they said the agency fee was non refundable."
• "It took them 3 weeks to return my deposit and they only returned £330 out of £400 that I paid."
• "They fined us £100 of our deposit for things that were either nonsense, unfair, or hypocritical."
• "Deductions taken from my deposit that were not caused by myself."
• "After leaving the house back in May, we have still not received any of our deposits and are now charging us for unnecessary damages and replacements."
• "They tried to scam us out of all of our deposit claiming missing furniture etc."
• "We did not get our deposit back and yet the house was left in a state when we moved in."