The Lonely Broomstick Reviews Summary

Magical Experience

Pros:

• "The shop looks and feels amazing and the room where the potions are made looks really authentic."
• "The atmosphere was incredible. The gifts they have on sale are incredible."
• "The shop is really lovely too with lots of lovely items to choose from."
• "The wand class is an awesome experience and the creature adoption is a really cute experience as well."
• "I could feel the magic when I walked in."
• "The staff were absolutely amazing."
• "We had such a blast at the potion making."
• "The potion making was fantastic, very accommodating for all ages with lots of added little extras."

Cons:

• "It’s a good experience for kids. But rather crammed in. The shop is rather small for all that’s on offer."
• "True potion making class again is a great concept but when everyone is climbing over the top of each other to grab ingredients things tend to get spilled."
• "The prices are ridiculous. Over £65 for a couple of small crochets and a small jar of sweets."
• "Tiny shop, not a lot of official Harry Potter merchandise, more random fillers like bath bombs and candles made by other companies."
• "Although I found member of staff not very communicative or enthusiastic."
• "The frozen butter-beer was not very nice but I’m not sure many people actually like butter-beer anyway more of a novelty thing."
• "good quality thing only thing was the price and the vat was way to much over £10."
• "My daughter was booked in for the wand experience and the staff were superb she was allowed to pick 3 wands and choose which one she thought suited best - but the staff were amazing and made her day brilliant harry potter experience she loved it."

Staff Interaction

Pros:

• "The thoughtful, helpful staff who made my niece feel so special with all your knowledge and experience."
• "The staff are so friendly, welcoming and brilliant with the kids especially."
• "The staff are amazing as well, although if you’re a Gryffindor, don’t admit that haha."
• "The staff there really do enjoy their job and what they do and are way more than happy to help."
• "Bruno and Julian are spectacular and made me feel so welcome."
• "Amanda was really lovely, her attention to detail is astonishing."
• "The staff were wonderful with the kids, value for money was great."
• "The shop is like something straight from Diagon Alley. If you are undecided on booking, you will not be disappointed."

Cons:

• "There were 3 members of staff working on Saturday and it was busy just don’t feel like they could give you their full attention."
• "So much potential if they could grow the amount of actual Harry Potter merchandise"
• "Our little ones were unable to answer any quiz questions."
• "As someone who loves Harry Potter, but doesn't want to buy the same things you see at every single Harry Potter gift shop."
• "The staff also weren't the friendliest honestly."
• "I also think transparency with customers regarding VAT pre-purchase isn't much to ask. Bad customer service overall."

Value for Money

Pros:

• "If I could have afforded more, I definitely would have spent more."
• "There's something for all budgets."
• "We could have bought one of everything from the shop itself and there's something for all budgets."
• "This is the best things for a fan of any level to enjoy."
• "If you are all about supporting small businesses, you get a double treat here."
• "We booked the potion class for 4 for my daughters 8th Birthday. The staff were wonderful with the kids, value for money was great."
• "The potion class was great value for money and really fun."
• "We had bought the full experience (potion-making, personal acceptance letter, wand experience, creature adoption & magical beverage) online and were surprised at what you could get and do for the price."

Cons:

• "The prices are ridiculous. Over £65 for a couple of small crochets and a small jar of sweets. Plus over £10 VAT."
• "good quality thing only thing was the price and the vat was way to much over £10."
• "Tiny shop, not a lot of official Harry Potter merchandise, more random fillers like bath bombs and candles made by other companies."