Frasers of Falkirk MG Reviews Summary

Customer Service

Pros:

• "Christine who works at the service desk was an absolute angel and couldn't do enough for us to make sure we were happy."
• "The work was carried out promptly and efficiently and I have nothing but praise for Frasers staff and their professionalism."
• "David Lewis, the Sales Executive & Motability Specialist demonstrated outstanding customer care to myself."
• "Christine Kinsella in the service dept has again given us excellent service arranging an appt to suit us and keeping us updated on what work would be done."
• "The staff at Frasers of Falkirk made me feel welcomed, relaxed."
• "David has been providing impeccable customer service since the first phone call."
• "The communication was excellent I must give a big shout out to Christine who was in contact every step of the way."

Cons:

• "If you fancy waiting months for a used car to be delivered, give these guys a visit. My daughter has had nothing but hassle."
• "The quickest they could book me in to look at it was in four weeks time! I explained that I couldn’t be without a car for a month and they said they would get the service manager to phone me back as he wasn’t available on two occasions that I called them. Still waiting, shocking service from a so called main dealership."
• "Took my car for it's recall and unfortunately I needed to use the toilet, oh it was grim."
• "So would i deal with them again? NO i certainly would not paperwork is easy to do its not rocket science."
• "Terrible experience, I wouldn't recommend."
• "I am forced to take legal actions against cowboys from this dealer."
• "Very disappointed from my initial enquiry the salesman had no intention in selling the car i liked to me because I live 160 miles."

Sales Experience

Pros:

• "David and team have been honest and very straightforward in both purchases of cars."
• "Handled the sale brilliantly, friendly and didn't rush the sale."
• "David was an absolute joy to deal with... He didn't apply any pressure on us to purchase."
• "I would definitely highly recommend Frasers, no pressure, honest and quality service."
• "David Lewis is a great sales man he so helpful we came all the way from Goole East Yorkshire England to buy a car what great service."
• "David was thoroughly knowledgeable about the merits of the car & answered all & any questions we had."
• "David Lewis our salesman was again outstanding in every aspect of the deal, no pushy sales pitch just straight talking no nonsense information."

Cons:

• "Be careful with this dealer. They will tell you what you want to hear."
• "Rather bizarre way to do business despite advertising on websites all over the UK but would rather sell it to someone local."
• "Frasers have possibly lost a sale due to lack of customer service."
• "They are all nice and sweet when buying the car and the car was lovely, but there paperwork leaves a lot to be desired."
• "The salesman was an obnoxious unpleasant man."
• "Avoid! I bought used car few months ago and they sold me faulty."
• "Once you are buying car FIRST GO TO TRUSTED GARAGE AND check everything, they sold me car with faulty turbocharger and clutch."

Facility Cleanliness

Pros:

• "Coffee was great. So nice, friendly."
• "Car was gleaming and plates on ready to go."

Cons:

• "Oh it was grim light switch filthy you could just make out it was a yellow bin underneath the grime, no toilet roll I thought I was in train spotting."
• "Oh and carpet and soft furnishings in showroom could do with a clean better still buy leather it is wipeable."
• "Very good but I felt like the place could of used a hoovering and a mop."