Zizzi - Norwich Reviews Summary

Food Quality

Pros:

• "Had a birthday dinner here last month and the food was insanely good."
• "Spaghetti Carbonara arrived. Lovely to look at very colourful and tasted even better not forgetting a not too shy sprinkling of parmesan."
• "The food was lovely; I really enjoyed it. The presentation was good, the food hot and fresh."
• "Food was absolutely perfect."
• "Food come within about 20 minutes, was piping hot and tasted really good."
• "Food was beautiful!!"
• "The food was really good and service prompt even though they were quite busy when we arrived."

Cons:

• "Lasagna was also cold, and incredibly stingy portion - 11 pounds."
• "Calamari was a bit dry and rubbery."
• "One of the party chose cheesey garlic bread but unfortunately it was severely lacking in both cheese and garlic."
• "Won't visit again, food very poor quality, I had chicken kebab, it was bland and rubbery not much of it and it came with potatoes and green beans all of about 6 beans, also cold and drafty, it was more like a starter portion."
• "When I received my lasagna, I was not impressed! It was not at all what was shown on the menu, and neither was the garlic bread."
• "Tried a new mushroom dish - mushrooms on oven toasted focaccia - I think someone forgot to turn up the heat - pretty tepid and quite tasteless."
• "The bruchetta was absolutely awful. Worst bruchetta I've had."

Service

Pros:

• "Service is always good too - I visited on Good Friday on a day where Norwich City FC were playing at home in the city, so it was very busy, but the speed and friendliness of the service was not affected at all."
• "The young lady who looked after us was excellent - confident, friendly, knowledgeable and efficient."
• "The staff were really friendly and helpful."
• "So pleased with the staff service."
• "The staff members are all lovely and have good customer service."
• "The staff were extremely friendly but also polite and professional, not interrupting the meal and swiftly removing empty plates and glasses."
• "Our waitress was Kiki, and I can only sing praise for her."

Cons:

• "We had table booked for 6.30pm, we were still waiting for food at 8 pm."
• "Basically the payment app/system needs some work because it felt very awkward being stopped from leaving a restaurant."
• "Seems to be communication issues within the team as they all think different thinks about situations."
• "We sat for about 30 minutes before anyone even took a drinks order."
• "Not enough social distancing during the pandemic, no easy way to track and trace, the owner even shook hands with the two men in our party."
• "The service was the worst I have experienced in a long time."
• "The servers were very unprofessional!"

Value

Pros:

• "Staff is also really nice, prices are affordable and place is clean."
• "The food is very good and a reasonable price for the quality and quantity of food you receive."
• "Reasonable price for the food too."
• "Reasonably priced."
• "They've got a 3 course menu option which was great value for money - a starter, a good selection of pizzas (I enjoyed a fantastic Calzone) and a dessert for around £18."
• "Used an offer from email to get 3 courses for around £15 so great value too."
• "The price is relatively okay for a good restaurant in Norwich."

Cons:

• "What upset me the most was the drinks bill."
• "Non alcohol peroni at £4.75 for a small bottle is really disappointing too."
• "Meal sizes seem to have gotten smaller and prices gone up."
• "This came to a mind blowing £17.40!!!"
• "Couldn't justify £6.00+ for the tomato and melted cheese starter or same for garlic bread. Overpriced in my opinion."
• "And had to pay £5 supplements for our mains which are actually no more than £2 extra on their main menu!"
• "Find this place expensive for what you get."

Ambience

Pros:

• "A very, very lovely restaurant to relax in after a hard day’s shopping."
• "Not too busy, but a little bit of atmosphere which was nice for the ambience."
• "Situated in a prime location in heart of city right next to the gorgeous Cathedral and grounds."
• "Restaurant as a whole is decorated very nicely, and has a warm and welcoming atmosphere."
• "Lovely setting and a friendly welcome."
• "First time at this restaurant in Norwich, situated right by the beautiful Cathedral, and it certainly didn't disappoint!"
• "Very pleasant atmosphere sat outside in the lovely Tombland area of the city."

Cons:

• "The atmosphere is lacking, with bland decor, music played far too loudly and tables uncomfortably close."
• "The food was awesome, but we got colder and colder and when we enquired, 1 diner had requested the heating turned off and they complied leaving every other diner freezing in January."
• "The atmosphere is casual but with a touch of class."
• "Atmosphere, people were getting fed up of waiting, noisy and just seemed too busy, couldn't wait to get out!"
• "We were also attacked by wasps while sitting outside, but I guess it was out of the hands of the staff, nevertheless it was also one of the reasons we didn't enjoy or visit there."
• "The restaurant is airy and well thought out to comply with social distancing rules."
• "Outside seats are pretty uncomfortable!"