Fraser's Fish & Chips Reviews Summary

Service

Pros:

• "Service is 10/10! Super friendly staff that is always making sure we are accomadated."
• "We had a big party of us getting food on Sunday evening, so we ordered ahead on their website which was so easy and quick!"
• "Following my visit and having eaten their gorgeous food, Frasers went out of their way to get in touch to see if everything was ok and that I enjoyed their food."
• "Staff made every effort to find us a table (with kids)."
• "The superb staff really do go above and beyond to make it a fantastic experience."
• "Our servers were really courteous."
• "We received quick friendly and attentive service from staff."

Cons:

• "Sue has zero management or time skills."
• "Staff laughing at him, very unprofessional."
• "And to hear Sue complaining to customers to say she's had enough and how people where horrible to her and how she wants to go home... not great customer service."
• "One curly haired member of staff doesn’t adhere to food hygiene with his half on half off cool man style hat."
• "Food was excellent but staff seemed to be missing things on orders, lady in front of us had to come back for her Mushy peas and a drink was forgotten on my order."
• "Awful service, waited for 20 minutes at the ice cream stand but no one came."
• "Difficult one here, on one hand we have excellent fish and chips but this is really let down by the staff who belong in a circus."

Food Quality

Pros:

• "Gluten free fish and chips everyday; no waiting for clean fryers on one day of the week!"
• "Fries are perfectly crispy. Fish is done beautiful."
• "The fish and chips were superb along with the homemade tarter sauce and curry sauce."
• "Amazing service and provides gluten free alternatives and adjustments."
• "The best fish and chips around.and terrific curry sauce staff always helpful brilliant service."
• "The Cod was moist and flakey and the crust light and crispy."
• "Consistently the best fish and chips around."

Cons:

• "When we got home, a five minute drive at most from the nearest shop, our food was cold and the fish batter was soggy."
• "Not the best fish and chips I've had to be fair. Everything seemed to have too much salt in it."
• "Some thinner parts of fish were overcooked, thicker parts undercooked."
• "The fish although good size for once didn't taste like cod and was extremely greasy."
• "The mushy peas were cold!"
• "No seasoning, dry chips, dry fish."
• "The chips where under cooked and greasy to the point they tasted like dry bits of batter."

Value for Money

Pros:

• "Thought it was slightly pricey at first but the quality justified the price."
• "Was there last week with my Sister, husband and her son. Great food and plenty of choice but felt this year they were trying to make up for some lost revenue due to Covid."
• "They do special offers on certain days and items which is great value."
• "Great value for money."
• "Excellent quality at a reasonable price."
• "Price reasonable also."
• "Prices are a little high but we don't mind paying a bit more for good quality food."

Cons:

• "At 8 pounds and thirty pence, the most expensive fish and chips ever!"
• "The price was £16 for two fish and chips. This was four pounds more expensive than I normally pay for fish and chips."
• "Prices have gone up massively compared to other chippys, chips weren't cooked enough, were soft and soggy."
• "Prices are extortionate for what it is."
• "£27 for two fish and chips is extortionate never mind to have to douse it all in tomato sauce in order to be able to eat it."
• "£22 for 2 fish and chips. Thought a bit steep."
• "25 quid for this miserable offering is, frankly, daylight robbery."

Facilities & Atmosphere

Pros:

• "Kiddies get puzzle/colouring book to keep them amused."
• "They do pickled onions and dogs are even allowed in the restaurant, which also serves wine."
• "It is wonderful to seat on the promenade and have such a great meal!"
• "Oh and the toilet facilities are spotlessly clean."
• "To top it all off you get to eat it on the Penzance promenade!"
• "Always a great atmosphere and food is super yummy."
• "Sitting in a very scenic spot, Great views."

Cons:

• "Considering they have a prime seafront location this is unacceptable."
• "None of the lads had netting on hats, one young man dropped a pickled egg on the floor then gave it a wipe and put it back through the hatch to the restaurant."
• "Summers coming, prices going up, less than a mile from Newlyn harbour, yet the fish is not FRESH, brown flakes not white as fish should be."
• "Scampi was over cooked as it was brown to the verge of being burnt on the coating and shrivelled up on the inside."
• "Even on a Tuesday evening, had to queue outside before I could get in to place the order."
• "The chips were cold and dry, the fish overcooked to the point of being unidentifiable, and the mushy peas a dry paste."
• "The fish portions where small considering ordered 2 regular 1 large."

Ordering & Service Efficiency

Pros:

• "Easy to order online for collection."
• "Best fish and chips ever."
• "Great fish and chips, cooked by friendly staff."
• "Cheerfully & efficiently served by an older lady loving her job!"
• "They brought activity sheets/colouring for the children which meant we could all enjoy our food without the children getting bored."
• "Food was fresh out so piping hot and portions not too bad."
• "Fantastic food and great service."

Cons:

• "Tried multiple times to phone however all calls are being ignored."
• "We ordered online and had to wait as they were running late."
• "LONG WAITS Major disappointment."
• "Chips were old and dry despite waiting 20mins, tiny fish portions for price."
• "Service was a bit slow, but from watching, I think everything is made fresh to order."
• "20 minutes for Fish and Chips, because the person behind the fryer had a hangover."
• "It took over 20 minutes from placing the order to my number being called out."