Address: Kingsway E, Dundee, DD4 7HG, United Kingdom
Phone: +441382919820
Rating: 4.2
based on 147 reviews.
Customer Service
Pros:
"Siannon was great at explaining the cars numerous buttons and even connected my phone for me there and then."
"Joanna got me my car super quickly and made sure it was available when I needed it."
"Any queries were dealt with professionally and with grateful follow-up action."
"Excellent customer service. The servicing staff at the desk were most helpful and friendly."
"Called Arnold Clark this morning to arrange a test drive for a Ioniq5, spoke to Adrian Bochenek, who was super friendly and knowledgeable."
"Fantastic Service received by Phillip Copland on the sales team - Could not do enough to help with my enquiry, was most helpful and indeed very knowledgeable."
"Excellent communication, outstanding help, nothing was a problem, answered all questions accurately!"
Cons:
"If I could give zero stars I would. Turned up at 8am for a service I'd booked 3 weeks ago only be told there's no booking made, no availability and that's that."
"After 2 weeks of waiting for a reply Arnold Clark have said they will not do anything about the issue."
"Visited today looking for an automatic vehicle with large boot space... Total waste of time, staff idiots, no thought for disabilities."
"Put my car in for a routine service. When I got the car back the locking wheel but was missing from the car."
"After half an hour of waiting get told that they 'don't have the diagnostic equipment for Seats'."
"I was sold a car with a defective touchscreen, I told them within 2 days of having the car when I noticed."
"Apart from repairing the fault on my brand new car I was not over the moon with service."
Vehicle Quality
Pros:
"The van is only 2 years old and had done only 11,500 miles."
"I am very happy with the used Hyundai i10 I purchased from Arnold Clark in Dundee."
"I am now the owner of my lovely Dacia Duster."
"Very happy. Even waited 2 months before giving a review to make sure the car is good. It is."
"I’ve bought cars from here any time I have needed a change and they were so accommodating when our circumstances changed and they found us a cheaper payment each month."
"Just last week, Friday to be precise, I went with my sister to collect her brand new car (preregistered obviously) but this was after negotiating when we could pick it up!"
"We left the dealership happy with our prospective order, and took delivery of the lovely new car the following month, which I'm delighted with."
Cons:
"It was a defective fly wheel that caused the damage to the clutch!!"
"I was sold a car with a defective touchscreen, I told them within 2 days of having the car when I noticed."
"What should I say ... proper rip off. Bought a brand new Dacia Duster and started to have water ingress in multiple locations... rubbish service - that's me being kind!!!"
"Absolute dismal experience from the start till today. Spent almost 12K to buy a Renault SUV. I hardly drove the car - but it failed in the first MOT straightway."
"I feel like reason for this second issue was either an excuse or lie."
"No communication between Hyundai, breakdown company, or Arnold Clark."
"I got quoted over £1000 to get my car past it’s MOT so I ended up taking it out and putting it into another garage."
Sales Experience
Pros:
"I bought a car from Siannon at this branch and couldn’t recommend enough."
"By far the best Arnold Clark I've visited, phoned in at about 3pm about my Trafic Vans door being jammed from the outside was seen right away."
"Shannon is one of the best car sales representatives I have ever come across."
"Siannon went above and beyond to ensure we got the car we wanted, even sacrificing her day off to assist us."
"Made buying a car a pleasurable experience. Full marks to Stephen the manager and David who made an effort to have the car prepared, valeted and ready for a test drive before reaching the showroom."
"I recently bought a car from Adi at Arnold Clarke and he was amazing."
"We are very pleased with the help we received from Adi with purchasing a new car from the Dundee Renault branch."
Cons:
"Visited here for the purchase of a new Hyundai, the salesman I dealt with, Stephen was absolutely brilliant, very open and honest as well as very friendly."
"This dealership has a nice selection of cars and the people working there were very knowledgeable."
"Excellent service from Dane, outstanding knowledge on the car we liked and very efficient, no hard sell or pushy sales not like some places we visited."
"He talked me through every last detail of all my payment options, he wasn’t at all pushy and made buying a car a great experience."
"The experience could not have been better the sales guy (scott cunningham) had a good product knowledge and put our minds at ease and kept us informed all the way through."
"Visited to sell my car. Friendly welcome at reception."
"We would highly recommend Siannon McQuillan, she could not have been more helpful."