Glasgow Audi Reviews Summary

Customer Service

Pros:

• "One of the best car sales experiences we’ve had to date."
• "He could not have helped me more and he made the process so easy and stress free!"
• "Super professional and really attentive during the full sale."
• "Elliott was excellent to deal with creating a relaxed environment."
• "This guy goes above and beyond to welcome you at the garage."
• "Stephen Rooney sales advisor is very helpful, knowledgeable, and was a pleasure to deal with."
• "The service from Elliott has been exceptional from my initial appointment to collection at the midnight launch."

Cons:

• "If anyone from Audi UK reads this please do something about them."
• "100% Glasgow Audi won’t get a penny from me and I won’t be recommending anyone to use them any longer."
• "Absolute shambles of a business - looking at buying a £75k RS6 and all was well until the sales person I was dealing with went off on holiday."
• "Been driving Audi for over 20 years and have been dealing with Glasgow Audi for over 8 years, they kept my car for 4 weeks and didn’t do anything, washed their hands on warranty when I had in writing from Glasgow Audi that my warranty is in place."
• "Poor experience from Barry and Stuart Lees (Lomond group parts manager at Glasgow Audi). Lacking in customer service skills."
• "What a horrific garage."
• "Avoid the dealership as if they cant sell you a car god help you if anything goes wrong with your car."

Communication

Pros:

• "Alan helped us secure the right vehicle and we were delighted to buy our new car from him."
• "Been a smooth purchase from start to finish. Didn't push for other add on sales."
• "He then kept me updated monthly if not bi-weekly on the build time, delivery date & collection day."
• "The communication throughout the whole process was excellent too."
• "He kept me updated on everything and answered any questions I had very quickly!"
• "David started the process and oversaw Scott complete the sale."
• "I was kept up to date the whole time the car was going through the service."

Cons:

• "Car should have been delivered Dec 21st 23. Sales Manager calls me several days later promising to call me when back in the business on Jan 3rd and promised Car would be with me by 5th - he didn't call until 6pm."
• "After I received a confrontational email response I just about walked away."
• "They tried to take a deposit from me for a car they didn't have."
• "Didn't feel like a valued customer. Overall an unsatisfactory experience."
• "The lesson here is: if your car isn't new enough to be retailed by Lookers, they are not really interested. Don't waste your time."
• "Car was inaccurately advertised. Car hand over was very quick...too quick infact as various legal documents were not completed or inaccurately completed."
• "A very bad car buying experience. The taillights didn’t work on the first day I received the car."

Staff Attitude

Pros:

• "Felix at reception is always friendly and ensures I have something to drink and contacts the service dept team to let them know I have arrived."
• "Felix who was on reception is an excellent ambassador for Audi as he was polite, welcoming and very helpful."
• "Friendly staff, as usual. Waited for car, and provided food and drink."
• "Every member of staff in the garage itself was friendly and polite."
• "The main thing the (very pleasant and polite) salesman wanted was, to alert me to everything that he could sell me in addition the car that I had expressed an interest in."
• "We were able to test drive the car and look around without feeling pressured."
• "Not once we felt pushed into any decision to buy, but rather we were offered excellent advice and guidance instead."

Cons:

• "And was then told by this lady, that I didn't know what I was talking about and they were the same car?!?!?!?"
• "When I informed them to just fit the recall part I was treated terribly when I went to pick up my car."
• "I once waited nearly an hour and walked out unchallenged."
• "Dealer principle please take note and customers beware!"
• "I asked (pleaded) for a test drive in an Auto, SE suspension Avant. I was given a used car with SLine suspension, manual and it was a saloon?!?"
• "I wasn’t told about the insurance when I collected my car so was a bit in limbo driving home thinking am I insured???"
• "After a while of summer, the air conditioning and cooling system broke down again."