"Writing this review to express my satisfaction with Greenmotion."
"The service of green motion was so straight forward."
"Dropping off was again fast and easy, without any shenanigans."
"Dilyan was incredible! we had a lot of issues getting our car but he was able to help us through everything and got us a good deal on a car."
"The collection process was fast and easy, the staff was helpful and friendly, the car was in an excellent condition, the return process was even simpler and it took less than 1 min."
"Staff were very friendly and working hard to get us on the road as soon as possible."
"Customer service was exceptional, very helpful."
Cons:
"Very poor customer service availability. Phone call did not go through and no reply to submitted contact form."
"Staff were generally unfriendly."
"To be met with such rigid inflexibility over a credit card expiration date left me questioning the company's commitment to customer service."
"They are trying to sell additional cover on the false claim that they can not secure a deposit on a VISA Debit."
"Horrible, horrible attitude, service and ethics."
"Can confirm we tried to talk to the staff calmly and they were aggressive towards us and were very rude."
"Terrible customer service."
Pricing and Charges
Pros:
"The price was excellent and the process to extend for a few days was quick and easy."
"Also the rental price was super cheap."
"Be aware! Prices are cheap up front as they were 1/3 the cost of others."
"Pricing is a bargain (compared to the more mainstream rentals)."
"Good value for money."
"The price was outstanding, with other car hire companies over double the price for the same amount of time."
"Found insane discount car rental here."
Cons:
"They charged 436 EUR to my credit card without informing me."
"I had to pay an extra £245 for replacement of a damaged tire after my rental."
"The option of a 260GBP protection policy will be offered in lieu of a 2500GBP deposit which you will see from other reviews will not be fully refunded to you as they will find numerous small blemishes on the car that were previously there."
"We were charged $530 for a minor issue inside the trunk, a spot we never even touched."
"Was charged an extra £108 at the door over what Priceline quoted me."
"Another charge of 69 pounds for 1/4 of a tank missing."
"Charged £2500, max amount) for a small crack hidden in the corner of a bumper (only visible at certain angles) that we are certain didn't happen during our rental."
Rental Process and Experience
Pros:
"Easy to book on the website, easy to get to from the airport via a free bus."
"Easy-to-find shuttle to the car rental place, check-in to retrieve the car was fairly easy."
"The Green Motion office was fairly easy to find from the airport with the given instructions."
"I could upload my identification documents upfront, so that the pickup process went very fast."
"The ease of picking up the car was done within 5 minutes."
"The return process was equally snag-free, with the agent having a good look over but clearly not looking for frivolous excuses to charge me."
"Quick collection and drop off."
Cons:
"NEVER rent car from them! You never know which the next trap is they are waiting for you to jump in."
"Hate it or love it... the line to pickup and paperwork can be frustrating, took around 2 hours."
"We called them several times and left several messages on the voice mail explaining that we were in a difficult position with 2 kids, no food and no water but they never answered or returned our calls."
"We got ripped off and didn’t get our car nor refund."
"We ended up having to wait an extra 3 hours just because that was the only next time the car was available."
"Don't accept a car with a single scratch on the wheel or they will make you pay for the whole tyre when you will return the car."
"The whole process of picking up the car or returning it is very time-consuming, so travel with time."