Kwik Fit - Perth - Canal Street Reviews Summary

Category: Tire shop

Address: Canal St, Perth, PH2 8LF, United Kingdom

Phone: +441738635756

Rating: 4.8
based on 155 reviews.

Customer Service

Pros:

  • "Really great service and with a smile too which is always a bonus!"
  • "Neil the manager is such a nice guy, and even though they were super busy they were able to fit the new tyre."
  • "The guys there are spot on, they helped over and beyond to get myself back on the road."
  • "Fantastic service from Neil who took it in and investigated it to find that it was only a small issue."
  • "They put it straight up on the ramp and sorted it. Took twenty minutes and and I was away again."
  • "First class support and service on Tues 21st November from Neil Stark (Manager)."
  • "Great customer service from the two gentleman working."
  • "The staff were very professional and friendly, and I would definitely return again in the future."

Cons:

  • "After a puncture in Penicuik and a visit to the Penicuik Branch they were dumbfounded as apparently the tyre size on my company car doesn't exist."
  • "It took three appointments to get the tires on my SUV replaced."
  • "Made a 10.30 a.m. booking to have two new tyres fitted. Drove out of the place at 1.20 p.m."
  • "Only scored down due to the fact they weren’t able to do wheel alignment as my car is slightly lower due to racing suspension."

Efficiency and Timeliness

Pros:

  • "So, I drove in, he put me up on the ramp and sorted it all within minutes."
  • "Got to the shop after a recovery and the team did the tyre there and then, even though they were fully booked."
  • "Fabulous service and very happy that it wasn't another new tyre required."
  • "Highly recommend, just dropped in at 8:30 as my mums car had something hanging off the undercarriage."
  • "Outstanding service and excellent value for money. Had to visit recently following an unfortunate encounter with a sharp stone."
  • "Connor was great he had excellent customer care the job was done so fast."
  • "When we needed a tire replaced on our rented car, Chris and Neil were so helpful and kind. And quick--they completed the service the same day!"
  • "Booked my vehicle in online to check out an exhaust problem. Fault diagnosed quickly."

Cons:

  • "But what a really nice branch, with really.helpfull staff who I saw a few times go over and above their job role! It did take a while but that was due to the amount of time the fleet company took to authorise the repair."
  • "It took three appointments to get the tires on my SUV replaced. Each time I had to chase the branch as I never received any prompt updates concerning tyre availability or delivery."
  • "Made a 10.30 a.m. booking to have two new tyres fitted.Drove out of the place at 1.20 p.m.Might be a good price for tyres but nearly three hours is a joke."
  • "Friendly staff who were able to get my flat tyre fixed reasonably quickly. However, they also discovered I needed new brake pads and they had to be ordered in."

Thanks! Your review is awaiting moderation.