"Really great service and with a smile too which is always a bonus!"
"Neil the manager is such a nice guy, and even though they were super busy they were able to fit the new tyre."
"The guys there are spot on, they helped over and beyond to get myself back on the road."
"Fantastic service from Neil who took it in and investigated it to find that it was only a small issue."
"They put it straight up on the ramp and sorted it. Took twenty minutes and and I was away again."
"First class support and service on Tues 21st November from Neil Stark (Manager)."
"Great customer service from the two gentleman working."
"The staff were very professional and friendly, and I would definitely return again in the future."
Cons:
"After a puncture in Penicuik and a visit to the Penicuik Branch they were dumbfounded as apparently the tyre size on my company car doesn't exist."
"It took three appointments to get the tires on my SUV replaced."
"Made a 10.30 a.m. booking to have two new tyres fitted. Drove out of the place at 1.20 p.m."
"Only scored down due to the fact they weren’t able to do wheel alignment as my car is slightly lower due to racing suspension."
Efficiency and Timeliness
Pros:
"So, I drove in, he put me up on the ramp and sorted it all within minutes."
"Got to the shop after a recovery and the team did the tyre there and then, even though they were fully booked."
"Fabulous service and very happy that it wasn't another new tyre required."
"Highly recommend, just dropped in at 8:30 as my mums car had something hanging off the undercarriage."
"Outstanding service and excellent value for money. Had to visit recently following an unfortunate encounter with a sharp stone."
"Connor was great he had excellent customer care the job was done so fast."
"When we needed a tire replaced on our rented car, Chris and Neil were so helpful and kind. And quick--they completed the service the same day!"
"Booked my vehicle in online to check out an exhaust problem. Fault diagnosed quickly."
Cons:
"But what a really nice branch, with really.helpfull staff who I saw a few times go over and above their job role! It did take a while but that was due to the amount of time the fleet company took to authorise the repair."
"It took three appointments to get the tires on my SUV replaced. Each time I had to chase the branch as I never received any prompt updates concerning tyre availability or delivery."
"Made a 10.30 a.m. booking to have two new tyres fitted.Drove out of the place at 1.20 p.m.Might be a good price for tyres but nearly three hours is a joke."
"Friendly staff who were able to get my flat tyre fixed reasonably quickly. However, they also discovered I needed new brake pads and they had to be ordered in."