Currys Reviews Summary

Customer Service

Pros:

• "10/10 for the Tech guy yesterday who got my iPad up and working after myself finding problems setting it."
• "While browsing an employee asked if he could be of assistance, I told him what I wanted and he said there was none in stock but he could order on his iPad. It arrived at my home two days later, Excellent service."
• "First time I took my faulty mobile back for repair Ross gave excellent customer service my phone was returned to me within the week."
• "Help from young man at Curry's Dundee was first rate."
• "Staff so helpful and can explain to someone who doesn't know what a HDMI cable is for and how it connects to another piece of equipment."
• "Bought a new washing machine this evening. The service that we received was a pleasure. Knowledgeable, friendly, polite, but not pushing for a sale, my kind of assistant."
• "Staff at the Dundee Store are just amazing, been really helpful, couldn't have asked for better service."

Cons:

• "The 2nd occasion (28\7\19) I was served by Natalie, she was unsure what she was doing."
• "Sales Assistant Martin! Get yourself on a Customer Service training course please."
• "Shop assistants don't have a clue."
• "Very poor store, staff always trying the hard sell."
• "Rude staff who blamed the customer for damage to a returned article it was clear the item was faulty. Refused to accept article was covered under sale of goods act."
• "Totally ignored by several members of staff and when we finally went to ask for help, it was clear the member of staff had no interest in serving us."
• "Service is terrible know one comes near you."

Product Availability and Stock

Pros:

• "Fridge/ freezer packed up, however our freezer was full, so needed something quick. Reserved it and it was in the back of the car within the hour."
• "I found one and its perfect 👌 so I've changed my rating to 4 instead of 3 due to that 😊"
• "Plenty of choice great prices staff are good when you can get one."
• "Microwave packed in and Currys let me choose another without question as it was still under its 2yr warranty."
• "Occasional offers exclusive to the store so worth going in for a look."
• "Has come on since years ago, helpful staff and we got the New Fridge freezer. At a good price and delivery was fast."
• "Massive store with everything from personal stereo to fridge freezers."

Cons:

• "Did not have what I wanted despite their website saying they have."
• "I tried to buy a £900 laptop online. The money was taken immediately from my account and then the order was cancelled on the same day by the company as they didn't have it in stock."
• "This was a very good store once. Now with the competition away, the customers pocket is hit harder. Also stock here isn't kept topped up."
• "Went to the Dundee branch instead of the Perth one; the range of goods is limited."
• "I’ve been there twice and both times they didn’t had the item i was looking for in stock."
• "Nothing is ever in stock."
• "If you do decide to buy anything you should expect to pay prices higher than that of other stores."

After Sales and Support

Pros:

• "Great initial service and excellent after sales (which is really important)."
• "Helpful friendly staff in all departments know their product range well and listen to what you are looking for."
• "I appreciate the fact that when I went to buy a printer, the staff member who assisted me helped me compare the running costs between two similar printers I was choosing from."
• "I bought a Sharks Stratos vacuum cleaner from Curry's today and was served by Vicky who was very helpful and knowledgeable."
• "very attentive and knowledgeable staff. didn't appear to be up selling and tuned into what I was looking for and what my personal price range was."
• "Excellent assistance in choosing the right Chromebook to suit our needs."
• "Went it to buy a new machine we were served by Vicky in the Dundee branch. Excellent service choice and price I would recommend your store."

Cons:

• "They try and push their after sales cover and aren't the best at solving problems should things go wrong."
• "Every person I speak to gives a different answer, some can call the branch, others can’t, some can email them, others can’t etc."
• "Absolutely shocking level of service from the minute I entered the store to when I left. Took 25 minutes to sell me a power cable at the wrong price as advertised."
• "Great when you want to buy stuff from Currys. If you have a genuine reason to return it, they frustrate your attempt every step of the way."
• "Customer services are SHOCKING!!! Say will call you back, if cut off like previous times.. do they,, NO!."
• "Staff are not helpful management not good they just try sale you somethings sooner you purchase done that's it they don't care even your purchase under manufacturers guarantee it doesn't work with them unfortunately."
• "Very Poor Services.! ..Unprofessional Indeed. Definitely getting a refund after today."