Perfect Glazing Group Limited Reviews Summary

Customer Service

Pros:

• "Communication along the way was great and Garry and Rose from the office were happy to answer any questions I had (which was a lot!)"
• "The sales representative was very knowledgeable & immediately understood my requirements."
• "Sales, fitting and office staff were all friendly and helpful."
• "Our contact, Colin, who is in sales doesn't push a hard sale and made us feel comfortable with our choice to use them."
• "Would highly recommend this company. Excellent communication, knowledgeable and friendly."
• "All members of the team were a pleasure to work with."
• "The fitter was great, very tidy, professional and hard working."

Cons:

• "CUSTOMER SERVICE IS SHOCKING, ESPECIALLY 'GARY' WHO IS RUDE, ARROGANT, UNHELPFUL."
• "Once this company have your money they are not interested."
• "So unprofessional, do not go with this company they are absolute cowboys."
• "Won't even return my calls to discuss how we move forward (and they don't reply to emails either)."
• "Customer service is Nil. We had workmen out 4 times to sort the same fault After fitting."
• "There after sales service is disgraceful there manners are Apoling they are rude arogant."
• "Customer service non existent."

Product Quality

Pros:

• "The windows are beautiful, exactly to the spec I asked for and the finish is perfect."
• "Got new conservatory from Perfect, very good quality and Michael done me a cracking deal."
• "Had two doors fitted and the attention to detail was amazing."
• "Oh, and the standard of the manufacture of the double glazing is of a very high standard."
• "The overall finish from the fitters was fantastic."
• "Perfect glazing were inexpensive for good quality windows that look brilliant."
• "the windows/doors are perfect just what I was looking for."

Cons:

• "Months later, a lot of draughts and whistling noises started in bedroom window and door."
• "The windows have been misting throughout the entire winter."
• "had 2 units replaced after one year, one has failed again and 2 others have also failed."
• "Genuinely terrible quality windows and doors."
• "Every unit was made too small."
• "Perfect Glazing units on the other hand are leaking air, condensation forming on inner pains and the front door needs replaced."
• "Windows are cheap plastic."

Installation & Workmanship

Pros:

• "the guys were very friendly and did a great job."
• "The fitter who was here yesterday had 30 years experience and was friendly and very thorough in fitting the doors."
• "The fitters arrived on time & the job was completed promptly & to a very high standard."
• "Fitters were very friendly and left the place looking fantastic."
• "Quoted, supplied and fitted quickly and expertly."
• "the workmen worked well fast and was very friendly."
• "All installed within agreed timeframe, installers very professional and overall great value for money."

Cons:

• "Bathroom window was fitted by 4 small grub screws onto plywood."
• "They arrived on Tuesday and they brought the wrong windows with them one was even the wrong size completely."
• "The units were the wrong size FFS !!"
• "5 windows and a door less than 2 years old and all needing replaced already."
• "Panel on the outside of the front door just fell off after 2nd day."
• "the fitter actually stood on my new bath to seal the window and cracked all the bath."
• "Bricklayer, joiner, window fitters all done by one man and a young boy."

Company Integrity & Policies

Pros:

• "Pricing too was excellent. No hidden charges or add ons the price they give is the price you pay."
• "I would have no problem in recommending them to others looking for windows or doors."
• "I would recommend anyone who needs doors or windows to try here and save yourselves time and money and hassle."
• "If you are ever looking to upgrade or renew your windows look no further than Garry and Perfect you wont be disappointed."
• "I would highly recommend them from the salesman to the fitters who tidied up after themselves."
• "I would not hesitate to recommend Perfect Glazing.... well priced & an excellent product."
• "Would definitely recommend Perfect Glazing as you will not match them for price!"

Cons:

• "I have cancelled my contact after I have seen all these negative reviews. Eight days and my £800 deposit still not arrived to my account."
• "Please anyone buying from this company check and double check your guarantee."
• "Please do not deal with this so called organisation they are a disgrace to the glazing trade."
• "DONT BUY IT EVER!!! EVEN WHEN YOU HAVE NO WINDOWS AND DOORS AT YOUR HOME!!!"
• "The claimed there was 10 years guarantee on all their glass, however this is not true AT ALL."
• "We never got a receipt or our 10 year guarantee certificate."
• "THEY FRAUD MY MONEY WITHOUT GUARANTEE AND TAKING OFF A FORGE!!! SIGNATURE!!!"