Fixed Price Tv Aerials & Satellites Reviews Summary

Customer Service

Pros:

• "Gary was very knowledgeable and really helpful even checking in a week later to make sure everything was running smoothly, 10/10!"
• "Communication was great throughout. I will be using him from now on and will recommend."
• "He was prompt, very competitively priced and highly professional, doing the job to my complete satisfaction."
• "He contacted me just before he was due to come to my house and came on the day that had been arranged. Reliable and effective."
• "They phoned to say when they were coming and arrived bang on time."
• "Received a call back within a few mins. Initially, he tried to resolve the problem with photos over WhatsApp."
• "Gary was super quick to respond and visit, assessed options and gave a clear and sensible plan to fix issues."
• "I phoned one morning and it was fixed the next. Great communication, arrived when he said he would and fixed the problem quickly!"

Cons:

• "We did call the company asking for a partial refund but they stated they wouldn't take any action on this."

Professionalism and Efficiency

Pros:

• "Once here they were neat, tidy, efficient, friendly and provided excellent value for money."
• "He was able to come out to my mum's the next morning and fixed the aerial for a very reasonable price."
• "Job done when he said, very neat & tidy and a great picture."
• "Came out very quickly and able to sort the issue out promptly."
• "Efficient, friendly & reasonably priced. Cannot fault the company & wouldn't hesitate to recommend them."
• "Installed new arial quick and efficient."
• "He assessed options and costs in advance then explained in more detail upon arrival so I knew exactly what to expect."
• "Sorted a new aerial and extension in to bedroom no problem at all, very helpful and clean and tidy job."

Cons:

• "As I have been staying there as my mum was in hospital I noticed this and thought we should have it sorted out. I had called a few people but didn’t get the right feeling as needed a caring Company to understand the privacy of a home visit at this time."

Value for Money

Pros:

• "He was prompt, very competitively priced and highly professional, doing the job to my complete satisfaction."
• "He did not even charge me second time as it was a simple job."
• "Gary persevered with a few visits until he got things looking better. This was on his own insistence, a sign of good customer service."
• "Turned up on time, did everything as promised, kept us up to date, took photos of the aerial install as well from the roof so we have that for the future."
• "He also tidied up after the work which is unusual to see."
• "Gary and his son arrived on time and did an excellent job. Compared to sky the cable installation was impeccable, and he also tidied up the mess they left behind."
• "Gary provides an excellent service. Quick, efficient and clean, nothing was too much bother."
• "Very professional and first class at their work. I would not have known an aerial had been fitted as all clean and tidy job."

Cons:

• "The guy installing the new aerial didn't tell me this and so we felt completely ripped off that he had advised that a new aerial needed to be fitted when they was no need for it."