Address: Kerse Rd, Stirling, FK7 7RU, United Kingdom
Phone: +441786476001
Rating: 4.6
based on 295 reviews.
Customer Service
Pros:
"George Paton who goes out his way to help and make the progress of buying a car easy."
"The salesman called Gavin was very helpful and tentative and ensured the process went as smoothly as possible."
"George was from start to finish absolutely amazing, his customer service is out of this world."
"Excellent customer service from Tony nothing was too much trouble for him."
"Chloè was amazing she was so helpful with my mum and sorted everything for her so quickly."
"Excellent customer service! Buying a car can be stressful however Adrian couldn’t have made the process any easier."
"Harry Mellor made the difficult decision of trading and buying a new car hassle-free and smooth."
Cons:
"The Hyundia service department is a joke! Engine management light has come on and they are unable to even look at my car (not repair) for 2 weeks!"
"Staff friendly and kept in contact throughout. However information given regarding a fault found during the MOT was conflicting."
"I can't say a single good thing about Arnold Clark as a company. When comes to selling a car they almost kiss me in places which I better not talk about. When it comes to after sale services they are as helpless and confusing as they possibly be."
"The after sales service is horrendous! Book the car as they told me was under warranty would not need to pay, during the repair they said I needed to pay a part of the repair."
"Turned up for a pre booked test drive of Hyundai Santa Fe which was disorganised to say the least. Reception staff and salesman had terrible attitude from the outset."
"I would not recommend this dealership at all. This is shocking that you get treated this way, they must think I am a joke. Ridiculous."
"The worst customer experience I've ever had the misfortune of experiencing."
Vehicle Condition
Pros:
"Car arrived on time and on collection looked fantastic."
"I have been searching for such a long time for a mini convertible and I am delighted to have found one in such immaculate condition."
"The car was ready as promised and everything went to plan."
"Car was beautifully prepared on collection."
"Delighted with my brand new motor & service from these guys."
"The detailed video & photos they kindly sent me were superb and enabled me to commit to buying with confidence."
"Bought a Dacia Duster on the 9th of March 2022 for £15 000 from this dealership and drove it home, the next day I noticed that they had hidden a scuff mark."
Cons:
"A few weeks later, I noticed damage to the vehicle in the form of a large scuff on the bumper."
"Moreover, a relative of mine bought a new car from the group, and after a month the interior lights started falling apart."
"If there was one issue it would be with the paint repairs on the new car (1 chip and one scratch) which are simply rough blobs of paint."
"Sold my partner a car. Agreed to lots of paint work which the car needed and discussed the functions of the car. When we went to pick it up, only a small part was painted."
"Not to good as my partner bought a bmw 318 touring and she had to wait on two of three parts that were missing from the car three months later still waiting on mats they said they had them in twice but there keep on breaking there promises."
"Staff friendly and helpful... but oil stains on my seat cover when collected 😔."
"Avoid for every cost. Paid deposit for car which had no working A/C."
Staff and Service
Pros:
"Very impressed with the attention to detail by everyone I spoke to at Arnold Clark Renault/Hyundai, Stirling."
"First Class service from these guys."
"If anyone is interested in a Hyundai then I would strongly recommend visiting Hyundai Stirling and ask for James Mc Leish who will be only too willing to advise and help you."
"I am very impressed with Arnold Clark (Renault) Lauren McKenzie treated me and my wife with the utmost respect."
"James McLeish, salesman came over an informed me if I had any questions he was happy to help, which he did without being overpowering."
"Excellent staff and a welcoming place with a nice seating area with free coffee service area. The short bread is yummy with the coffee."
"Arnold Clark Stirling Hyundai ... a place with professional service and great employees."
Cons:
"I went in to get a part for my car. The service was good. But they took my number to give me a phone once it was in stock. I received no call."
"Bought a car back on 9th Dec, got a call on my way to pick it up saying heating system not working."
"Sales consultant Gavin couldn’t have been anymore disinterested, just plucking figures out the air without even looking on his computer."
"Doesn’t have its own service centre so shares the next door Renault dealership."
"If you cannot type in a number that's supposed to be £7498 correctly, and you did £7000 instead and blamed it all to 'someone's fault', then sorry I don't really trust that you can provide a safe car for my family."
"Please do yourself a favour & avoid at all costs."
"They were selling us a Citroen Grand C4, and after we committed, just one day later that same car suddenly appeared on their website available for sale £500 less."
Recommendations
Pros:
"I would definitely recommend Renault Stirling branch!"
"I would 100% recommend the Arnold Clark Renault garage in Stirling."
"I would recommend Arnold Clark Renault in Stirling to anyone who appreciates excellent service, a great deal, a fantastic car and amazing, honest and professional staff."
"Can only highly recommend buying from this branch."
"Won't hesitate in coming back - highly recommend."
"Would highly recommend this dealership."
"I highly recommend the experience and Harry!"
Cons:
"I would absolutely avoid Renault Arnold Clark in Stirling if I was buying a new or used car."
"Will give 0 star if I can. Definitely try to avoid this branch in the future if possible."
"Please do yourself a favour & avoid at all costs."
"I would not recommend this dealership at all. This is shocking that you get treated this way, they must think I am a joke. Ridiculous."
"Be very wary of the sales pitch from the branch."
"Called a the day before to arrange a test drive of a new capture, arrive after a 45 minute drive to be told they don’t even have a demonstrator or a single new model to test drive."
"Turned up for a pre booked test drive of Hyundai Santa Fe which was disorganised to say the least. Reception staff and salesman had terrible attitude from the outset."