Arnold Clark Bathgate Reviews Summary

Customer Service

Pros:

• "Brian made the whole process really straightforward, and was very easy to get hold of if I had any queries."
• "Daloney did the handover when I picked the car up and she was also great- friendly, easy to ask any questions and efficient."
• "Stewart helped me to exchange my old car and showed me the finance options available for the new car."
• "I’ve been to many dealerships and had a few cars but I’ve never had such a brilliant experience with a sales person."

Cons:

• "Problems with my car within the first hour. Was told they will complete repairs but delayed delayed delayed."
• "Had issues with one of our cars which meant returning it for a refund. Whole process was a nightmare."
• "Customer service was terrible. Car advertised for one price and then the poster inside the car suggesting a cheaper price."
• "Very poor service and we have now been, bought and are driving around in our new car all done and dusted in a couple of days!!"

Quality of Cars

Pros:

• "Fantastic service the whole time from Martin as we bought two Audis through the branch."
• "Just bought my new car from Arnold Clark Bathgate... David Lawson was absolutely fantastic during the process."
• "Picked up a lovely hyundai with my daughter from David in Arnold Clark Bathgate, David was very friendly and knowledgeable."
• "Just got my new car from Arnold Clark Bathgate and not got a bad word to say, David Lawson was absolutely fantastic."

Cons:

• "Had nothing but problems since two weeks after buying the car. The car was suppose to be fixed in December and I’m STILL waiting!"
• "This is the 3rd time I’ve purchased a car from Arnold Clark Bathgate and I absolutely cant fault the customer service and quality of cars."
• "Horrendous and would never buy from them ever again. Got a quote for £753 alleged repairs, so I went to another qualified mechanic who did all the same work for £151."
• "Our sales person didn't have a clue to what he was doing. Told us lies on several occasions. Will not be back to this company if this is how they treat customers."

After-sales Support

Pros:

• "I noticed some things with the car that needed addressed and Stewart has done everything required to correct them."
• "I had a great experience. Martin kept checking in throughout the purchase and also quickly replied to my emails."
• "Martin was really friendly and helpful, and has checked up to make sure everything is still going well with the car."
• "James was so helpful throughout the course of finding my car! He listened to my needs and was a big part of my car finding process."

Cons:

• "Problems with my car within the first hour. Was told they will complete repairs but delayed delayed delayed, then said they never agreed to the repairs in the first place."
• "Buying the car is fine but dealing with any after-sales is near impossible."
• "My friend bought a new Golf 6 months ago and the starter has failed and they say they cannot look at it for 3 weeks! Terrible service the car is off the road."
• "Absolutely shocking customer service been treated so badly as a customer very disappointed. This was my first car and had a very bad experience."