Highland Homestyle Reviews Summary

Customer Service

Pros:

• "Customer service from Cheryl was great and Neil and Andy did a fantastic job of the installation- both were very hard working and extremely neat and tidy."
• "Pleasant and helpful lady on phone from initial enquiry and good communication thereafter."
• "Sean and Cheryl gave me lots of information to help me decide on the right type and finish and were only too happy to assist with any questions."
• "The office staff are the best unit that I have come across in many years in the construction industry. Happy and honest to the core."
• "Customer service was brilliant and the fitters worked very efficiently and cleared all debris without much disruption."
• "The office staff gave useful advice and kept us informed of progress."
• "Right from the initial contact Highland Homestyle were helpful and professional, communication was very good and the staff most helpful."

Cons:

• "Another company unwilling to take responsibility for their actions and take care of their customers to secure more work."
• "However after paying a deposit, they refused to carry out the work, because their salesman had misled me and under quoted me."
• "When I confronted them the owner even stated their salesman was the wrong person for the job!"

Quality of Work

Pros:

• "The windows look great, the finish on the inside and outside is brilliant with very little mess."
• "Neil came in and replaced 6 windows and 1 door. Over a few days I cannot fault the work done. The finishing was top notch and Neil was a top bloke."
• "Work carried out to an excellent standard."
• "The windows and door they fitted are quality products."
• "The job looks amazing. Finally some heat in this house!!!"
• "Everything was finished to an extremely high standard and they truly went above and beyond."
• "The door they delivered and fitted is awesome. It is secure, doesn't need painting, but looks like wood, fits beautifully, looks stylish and will be draught proof."

Cons:

• "A better understanding of trading law would benefit them."
• "Only minor issue for us was the initial estimate was a little conservative (predicted 2 days at the initial viewing vs 4 in reality)."

Professionalism

Pros:

• "Dave and Andy came on time, carefully removed the old doors, fitted the new and tidied everything as they went."
• "The professionalism displayed by the team at Highland Homestyle was truly impressive."
• "Neil and Andy did the job which took 5 full days and we were really impressed by them. They were very professional and hard working."
• "The installation was carried out by Neil and Andy - proper professionals in their trade! They were friendly, approachable and very knowledgeable."
• "Local company with very friendly and professional staff. Designing the door process was made simple and the door arrived 4 weeks earlier than expected."
• "Neil and Andy were everything you want from a tradesman. They arrived on time, were very tidy and finished quick."
• "From my initial contact through visit from salesman, to the survey and then the hard work of actual fitting, every step carried out with professionalism, attention to detail and expert knowledge."

Cons:

• "I will NEVER recommend Highland Homestyle."

Value

Pros:

• "Got a good price too!"
• "High quality work, great value, lots of options, very competent and friendly staff."
• "Very competitive price compared to other local companies."
• "I am very please with the new pvc windows and back door. The products and installation were to a high standard and at a competitive price."

Cons:

• No specific cons related to value were mentioned in the reviews.

Responsiveness

Pros:

• "Had a slight problem with a door lock, so I rang at 9am this morning and it’s was fixed by 11.30, excellent service!"
• "A couple of minor niggles were sorted very quickly which shows how much they care."
• "Great communication received throughout."
• "The whole process from initial contact right through to fitting was exceptional, would definitely recommend."
• "All staff at Highland Homestyle have been excellent and attentive since day one from our initial enquiry and visit until completion of the job."

Cons:

• No specific cons related to responsiveness were mentioned in the reviews.