Elliot Oliver Reviews Summary

Customer Service

Pros:

• "Great communication throughout and I was impressed with how efficient and thorough they were getting everything set up and tenants moved in."
• "Phil was very professional. He had a lot of information to share regarding the property and parking, and was able to answer all of my questions with confidence."
• "Karolina is a very kind person to help me to contact with owner and her company. She is very polite and responsible to take care about my email every time when I have questions!"
• "Response time for all queries and information was fast."
• "The supporting team is friendly and professional."
• "They answered all my queries with patience and in a timely manner."
• "Vanessa in particular has been a pleasure to deal with and always responds promptly to any queries or issues that have needed dealing with."

Cons:

• "Very unprofessional response and finding ridiculous excuses for these over charge, no solution, only creating excuses."
• "Seemed like a decent estate agents to begin with, but the minute anything needs looking into, it doesn't happen!"
• "Horrendous experience, viewed a property to rent and specifically asked if the landlord would accept a guarantor... Staff are rude and lairy. Wouldn’t recommend."
• "For example, strictly instructed for no pictures to be attached to the walls, first six month check, to my horror counted twenty eight pictures nailed to the wall in my newly decorated two bedroom house."
• "Sadly the communication I received from the company was extremely unprofessional."
• "Stay well clear, a classless organisation looking to con as much money out of tenants as possible."
• "I found Elliot Oliver quite sneaky during the letting process and felt misled about the details of the property."

Professionalism

Pros:

• "Very professional and hardworking company. I can highly recommend them."
• "Jordan's professionalism and dedication stood out, ensuring a smooth and efficient process."
• "Very professional yet with a personal touch which made us feel in very good hands."
• "A very capable and amenable local estate agents. All the people I've worked with have shown good willing and a keen interest on customer support and satisfaction."
• "A really excellent company to work with. We have been involved with this company on sales and lettings over many years and they have always proved to be professional and efficient."
• "They are professional, efficient, and always get things done."
• "Very efficient, professional and well mannered service."

Cons:

• "They simply don't care. They treat me like a second class citizens but, I'm paying £900> a month in rent!"
• "This was a while ago and I’m still battling with credit reference agencies because of the bill that Elliot Oliver letting agents failed to pay."
• "Honestly, very bad experience with this agency, I do not recommend renting through them at all."
• "I would never recommend Elliot Oliver."
• "The Property management service Elliot Oliver provided is extremely disappointing."
• "They are grossly unprofessional and they make me feel unable to relax."
• "They scare me. They are dishonest and dishonourable. I am terrified in my own home because they have keys to it and I live alone and they don't respect me."

Responsiveness

Pros:

• "Elliot Oliver also rented out my cottage and helped me with every detail along the way and I can’t believe how hard they work for you."
• "Wainlode tree and garden services have carried out work for Elliot Oliver on several occasions. They ensure the tenant gets a good service."
• "I would definitely recommend looking to use these guys for any buy or sell requirements."
• "It has been a complete pleasure dealing with the office staff."
• "4 stars due to the slightly slow replying to emails that had a semi-urgent need for response."
• "Everyone was very helpful and they all worked hard to make me happy with my requests."
• "As a tenant I've just rented a property through Elliot Oliver and so far I'm really impressed."

Cons:

• "I’ve had no apologies at all."
• "Elliot Oliver were quite the opposite."
• "Initial meeting with them seems great, good customer service and incredibly agreeable. Fast forward to renting one of their properties and they are the complete opposite."
• "Imagine that the responses you get try to point fingers at you for not aware of how to use a sink for instance, unpleasant customer service."
• "With Elliot Oliver my extractor hood fell off the wall... I was accused of 'maliciously damaging' the hood, by punching it off the wall."
• "In addition 38 days after I reported the hood had fallen off, it was still not fixed."
• "Most of the times, they respond to emails on Friday 6pm (so no further correspondence on that week)."