NCF Living Leeds Reviews Summary

Customer Service

Pros:

• "Was served by Steve at Leeds. He was welcoming, friendly, and answered all of our questions and was all around very helpful."
• "We were served by Lucy, she approached us politely and was available to us for questions at all times."
• "Our service in store was brilliant thanks to Naz. He was really attentive and took extra time with my grandad."
• "Steve @Leeds was incredible, he welcomed us into the store and helped us with finding the best sofa, bed, and mattress."
• "Went into the shop for a coffee table and was greeted by Liam. I really like NCF staff as they're very happy to help, but not pushy."
• "Visited NCF at Birstal, Leeds amongst all the other furniture stores at that retail park. Found NCF to be the most non-pushy and friendliest store."
• "Liam at Leeds, couldn’t fault him at all. He was very helpful without being pushy which is always nice in these kind of places."
• "Shaun at Leeds NCF was great from start to finish. We loved the sofa he showed us and told us about all the amendments we could make."

Cons:

• "Do yourself a favour and don’t waste your money, better yet don’t waste your time. Waited months for sofas that were 'immediate dispatch' only for both of them to turn out faulty."
• "Because we didn't report a fault on the leather 2 seater sofa within 3 days, they don't want to know and won't repair/replace this item."
• "UPDATE AVOID THIS COMPANY AT ALL COSTS. The sales agents especially Shaun are great however, within 9 months of ownership my recliner no longer works."
• "Absolutely terrible service. Came to buy a bed with a family member and after purchase the bed was delivered faulty and the company just aren’t interested in resolving the fault."
• "Shaun at Leeds says he will look after but do not trust this company or this lad. Basically the terms state that you can only return or cancel order within 2 days after placing the order."
• "Never order anything from NCF. Ordered a bed when it eventually came one of the legs was too short. Reported it twice by going to the shop."
• "This company is disgraceful, their customer service is shocking. They have no morals and are not interested when you complain that goods are faulty."
• "Horrible place to shop. They go our order wrong and when challenged the assistant manager started to became aggressive."

Delivery and Product Quality

Pros:

• "Sofas were given an initial delivery time of two months. This ended being slightly longer at 3 months. We're really happy with the sofas and it was well worth it in the end."
• "First time we have bought from NCF. Really accommodating on getting the delivery to us when needed."
• "Very nearly didn't order from here due to the reviews and horror stories. I spoke to Shaun and the manager about my concerns and was reassured they now use a different delivery company."
• "Went to look at corner sofa beds today at NCF living Leeds. This is my first time buying any type of big furniture as a soon-to-be first-time home owner."
• "Ordered my leather chesterfield at the store having not seen any of the Google reviews. After ordering, I had a mild panic at some of the horror stories. I needn't have worried."
• "Can highly recommend NCF Living. We have just taken delivery of our electric recliner sofa & chair after only a week as it was in the Immediate Delivery section."
• "Ordered from NCF, a 2 and 4 seater sofa...first of all the 2 didn’t turn up so I had to ring and arrange for that to be sorted out."
• "We have recently visited the store to look for sofa. Mr Naz was really friendly and helpful to meet our expectations. Really happy with the service."

Cons:

• "Do yourself a favour and don’t waste your money, better yet don’t waste your time. Waited months for sofas that were 'immediate dispatch' only for both of them to turn out faulty."
• "Because we didn't report a fault on the leather 2 seater sofa within 3 days, they don't want to know and won't repair/replace this item."
• "We were told the sofas were made to order and would take 6-8 weeks. We chased this up after 8 weeks to be told one was already in the warehouse, but they were waiting for the 3 seater."
• "First, they always have the excuses to defer the delivery date even they promises you when they will deliver the furniture."
• "Ordered 3 + 2 sofa set, dining table and a bench 10 weeks ago. Was told by Arif that dining table and bench were in stock and sofa will take approx 6 weeks. 10 weeks on, no communication no nothing."
• "++++avoid at all cost++++++ I purchased 3 beds from Birstall store and was assured that delivery would be 3 week or 5 weeks at the latest,5 weeks past no phone calls."
• "I ordered 2 dining room chairs from the NCF Living Leeds store which were advertised as being available for immediate delivery."
• "AVOID AT ALL COST! I went into store on 17th April 2021 and placed an order for a single bed. The customer service in store was good. I paid £39 for delivery and was told the bed would be delivered in 7-10 days."