Cherry Tree Reviews Summary

Service

Pros:

• "Lovely staff & lovely food. Well presented & a big portion."
• "fantastic and attentive service."
• "Staff were very pleasant and polite."
• "The staff were really friendly and welcoming and the service was excellent."
• "The staff working here were incredibly friendly and helpful, making sure to engage with my son, 3 years old."
• "The waitress was friendly and we had fantastic service."
• "Staff were polite and super friendly."

Cons:

• "Reserved table via telephone 2 days ago for 40th birthday. Arrived as planned ..... no record of booking ... given random table."
• "Service was poor, only interaction I got with a member of staff was at the till when ordering."
• "Terrible service. Literally waited 3 hours for our food and it was then incorrect."
• "Manager is rude."
• "Bar service, no organisation, constantly having to repeat the order."
• "The cutlery was dirty and we had to ask for our dessert 3 times."
• "Service unfortunately was terrible."

Food Quality

Pros:

• "The food was really nice. It was tasty, hot and the portions were decent sizes."
• "Absolutely fantastic food."
• "The salmon dishes are delicious."
• "Recently been refurbished very nice meal breaded chicken with cheese and chips but was too much for me think I'm going to have to start eating kids meals so filling but nice."
• "The food was amazing and staff very friendly."
• "Food was lovely."
• "The food here is lovely and very well priced."

Cons:

• "The mash tasted like instant mash and the roasters tasted like frozen ones."
• "The veg was hard, the steak was poor quality and not enjoyable, the mushrooms were of tinned mushroom texture."
• "Food was disgusting, cold stringy dry turkey, no Yorkshire puddings, no peas, roast potatoes were dry and hard."
• "Mushroom soup was awful had a strange after taste made it inedible for me."
• "Main course not very tasty."
• "The vegan katsu curry was inedible."
• "Food was terrible and not cooked chips where still hard and raw won't be going ever again."

Value for Money

Pros:

• "For what you pay and what you get, you will find value for money here."
• "Very good value for money and would definitely go back."
• "Food was OK for price."
• "Always have a great time and nice food here.... Atmosphere is nice and relaxed."
• "They are low cost and not bad food for the price."
• "Food was cheap but nicely prepared and tasty, the 2 bottles of beer for £6 is an amazing money saving deal."
• "The whole meal was a perfect example of value for money."

Cons:

• "We are regulars mainly a weekend. We wanted a steak and decided to go yesterday, both ordered on what we thought was big plate deal £6.50 only to be told it’s not on the offer."
• "When I asked for some cheese on the top to make it at least edible I received a very rude response about an extra charge."
• "The only thing I am complaining about is the ladies toilets. No toilet paper and that's a must for us women."
• "However, I would not recommend going there for a meal."
• "There are better pubs in Newcastle under Lyme that serve better food for similar prices and don't charge for BBQ sauce!"
• "Christmas Cocktail is not worth money, ordered Christmas Cocktail crush, paid for. Staff turned around and said I don't know how to make this."
• "No flexibility on changing items from menu."

Ambiance & Cleanliness

Pros:

• "Lovely environment."
• "The place is clean and well lit."
• "Nice atmosphere."
• "Setting is spacious and exudes a warm vibe."
• "Wonderful pub and restaurant."
• "Lovely environment. Friendly staff."
• "Nice relaxed atmosphere and wasn't too busy."

Cons:

• "Place in need of a refurbishment. Tables and chairs marked and stained and window ledges need a good clean."
• "The seating is very worn and torn."
• "The car park has no lightening at all. Pitch black."
• "The exterior of the building is 'Tired' and in need of a clean."
• "The restaurant didn't look very nice at all. All different chairs at tables."
• "Tables sticky. Handrail to the toilet was sticky and dirty."
• "The restaurant is usually ok. What you would expect for a chain pub and not bad value. I write this post though after sitting in the bar. The menus and table are dirty."