Address: Kincraig, Kingussie, PH21 1NL, United Kingdom
Phone: +441540651270
Rating: 4.7
based on 523 reviews.
Animal Enclosures and Care
Pros:
"Animals are well cared for in big, open, natural enclosures built with their comfort in mind."
"The animals do not disappoint."
"All the animals have large habitats and appear to be healthy, active, and well cared for."
"The animals look content and happy and aren't stuck in tiny cages like other zoo's."
"All the animals have huge areas of space organised close to their natural habitat."
"The animals had so much space, a lot of thought is put into each animals enrichment and set up of their enclosures."
"The animals here look so so happy and we're glad we can here."
Cons:
"Obviously great to see some of the wild animals you may never get the chance too, but for animals like the tigers where looking distressed passing back and forth."
"The environment enclosure that the polar bears /polar cub where held in I. E. A muddy pond, like someone's back garden overgrown with weeds was soul destroying to see."
"However, I’m no expert but some of the animals did look a bit bored... It was a little upsetting because these are common signs of zoochosis."
"Was a bit disappointed by the polar bear and tiger enclosures, they seemed awful small for such large animals."
"Their enclosures were very overgrown and unkempt, when we eventually found the Polar Bears it was a distressing sight to see them cramped in a caged enclosure too small for two."
"Most of the animals were asleep or in their dens when we first arrived so it's definitely worth going round a few times to catch your favourites when they're up and about."
"The only downside is that some enclosures are too small for the animals, for example the Tiger Enclosure and the wolf Enclosure."
Staff and Service
Pros:
"Staff friendly and very helpful."
"The keepers displayed obvious passion for the jobs that they do."
"From entering the zoo to leaving you are treated perfect by the staff, they make a point of going out of there way to assist you."
"The staff is super nice and welcoming."
"Definitely recommend a visit, the staff are excellent, knowledgeable and passionate."
"The staff are absolutely wonderful, everyone was very friendly, kind and helpful."
"Staff are very friendly and knowledgeable."
Cons:
"He made me feel very humilaited and really put a downer on my much awaited trip."
"Travelling all the way from Liverpool to see such a wonderful place was massively spoiled by a guy on the gate that basically interrogated us."
"Got to the gate and was met by an older lady who seemed to be security... An absolutely horrible excuse of a woman."
"Cafe was always good before, but on this occasion we were served by a very rude staff member (from the kitchen)."
"But why this wasn’t on their website or why the guy selling the tickets didn’t say anything when he could clearly see the dogs in the back is beyond me."
Facilities and Accessibility
Pros:
"There are good facilities here and there is a cafe/souvenir shop which are good."
"We were also able to borrow a wheelchair on site to assist with mobility for one of the grandparents too."
"The whole park is accessible for disabled customers. There is wheelchair hire."
"The picnic facilities were good, with a cafe and a couple of food vans available for hot food too."
"The facilities are super well kept and spotless."
"A brilliant, outdoor but safe children's play area is available."
"The layout also allows for people to walk to all kinds of enclosures to avoid a clumping of people in one spot which would hinder a view."
Cons:
"It was a mile hike uphill with two wee ones on the hottest day of the year to see the female polar bear enclosure."
"There is a fair few hills so if you have mobility issues you may want to think about how to best manage these."
"The park is quite spread out and I actually was a bit tired from all the walking."
"Alot of the park is uphill which can be quite tiring, so would definitely recommend some regular breaks throughout your visit."
"Due to the terrain it may be problematic for wheelchair users."
"The smell of sewage at the children's play area/picnic area would have knocked you down and the toilets are disgusting given we are still going through a so-called Pandemic."
"A difficult place to find, not enough clear signs on roads."
Value and Pricing
Pros:
"Absolutely loved this place. Would give 10 stars if i could."
"Highly recommended and worth every penny, and some of that money goes towards conservation too."
"Worth every penny, especially as some goes towards conservation."
"Great value for money if you love animals."
"With the reasonable entry fee, decent play areas, good café and of course a souvenir shop all offering reasonable value we all had a great day out and would definitely come again!"
"Highly recommended location for visits, a little expensive to get in but some of the ticket money goes towards animal conservation."
"Great day out, well priced."
Cons:
"Expensive. Better to go in a less wintry season."
"Overall I am very disappointed with the day and the place. It was also very expensive when compared to Yorkshire wildlife park which was much better."
"The price of food and drink here is quite expensive so I would advise bringing a packed lunch with you to save money."
"Hugely disappointing! This park is not good value for money compared to Blair Drummond and Long Leat."
"Not much of a variety of animals and for the price (£17.95 for an adult) this is way more expensive than somewhere like 5 sisters zoo which I would say is 10 times better!"
"For 3 adults and 1 child it cost us £72 which seemed quite expensive but I suppose understandable to maintain the animals."
"Also felt the admission fee with all the building work on was a little excessive."