Open Road Scotland Motorhome Hire Reviews Summary

Customer Service

Pros:

• "The service and experience of renting a motorhome with Open Road Scotland was fantastic and I wholeheartedly recommend the company to anyone considering."
• "When we did experience a minor issue one day, Andy was on the phone and able to resolve this very quickly."
• "Andy and John were so helpful and they made sure that we are comfortable from the start."
• "Nothing was too much trouble and the process was simple and very efficient."
• "Andy and Billy made us feel like we were their only customers, and they bent over backwards to make the logistics of our stay perfect."
• "Andy and John were so wonderful. Great customer service they both went above and beyond to make our stay in Scotland a really great experience."
• "We received outstanding customer service from Andy and the team."

Cons:

• "Our only complaint was that the motorhome had a couple of minor interior faults (loose cupboard hinges, missing fridge drawers)."
• "We had one small unavoidable issue with the van not starting."
• "Only doesn’t get 5 stars as there were one or two niggles on the dashboard which beeped every time I started it up!"

Motorhome Quality

Pros:

• "Motor home provided was clean and exactly what was advertised."
• "We hired one of the brand new Highlander vans which was luxury on wheels, with everything we needed."
• "The motor home was clean and well stocked for four people with outdoor table and chairs, bbq available on request."
• "The quality of the motorhome I hired was excellent."
• "To make it even better they came supplied with everything you need for your trip, Bbq, bedding, cutlery crockery etc."
• "The motorhomes were comfortable and simply excellent, easy to use with all mod cons that you need to make a fab holiday."
• "The motor home was new and in excellent condition and fully equipped for our trip."

Cons:

• "We had the misfortune to damage a door mirror, (passenger side, beware, expensive)."

Booking and Rental Process

Pros:

• "Their booking process is easy, the motorhome was fantastic."
• "The service throughout from Andy and his team was excellent."
• "Working with Andy at OpenRoad Scotland was terrific. Excellent communication prior to the trip and campervan pickup made the whole process very stress-free."
• "Can highly recommend Andy and his team- excellent communication from start to finish, very helpful and friendly staff."
• "The booking process was easy and the communication from Open Roads was excellent and very timely."
• "The booking process was straightforward and well explained."
• "The process of booking was straightforward and if we needed further help Andy was always able to assist."

Cons:

• "We would have liked van levellers as some sites weren't flat and also found repacking the kitchen helped to cut down on the rattles while driving."