The Den & The Glen Reviews Summary

Staff and Service

Pros:

• "We had a fabulous day! Staff were friendly and helpful."
• "The rest of the staff who were warm welcoming and very friendly."
• "The Den is spotless and well run. Great food and friendly staff."
• "Was clean and tidy on arrival and staff were cleaning the play area throughout the visit which was great to see."
• "The den was fantastic venue for the wee man's 3rd birthday party 🎉 staff couldn't have been any more helpful and the kids all loved it."
• "Fantastic soft play area for the kids and nice friendly staff behind the snack bar area."
• "Had my little girls birthday party here in the Den and she and her friends had a fantastic time! I must say that the staff were fantastic and couldn't be more helpful and friendly."

Cons:

• "Woman on front reception was terrible attitude."
• "Would give the place 4 or 5 stars if it wasn't for the rude lady at admissions."
• "As said in MANY reviews over the last 2+ years, the first point of contact is the woman on reception."
• "The old lady on the desk is a right moody snotter."
• "Unfortunately owner who works at the receptionist is very rude."
• "The lady on the front gate, she lacks people skills."
• "A very cold welcome by the ticket lady and the pricing for walking along a pathway is unbelievably overpriced."

Facilities and Cleanliness

Pros:

• "The Den is very reasonably priced with an excellent coffee shop that has adult and childrens' treats as well as great hot food."
• "The soft play area was great, it has two areas for different ages. Plenty of space to let the kids burn energy."
• "Great play area for kids! Secure and safe outdoor area for picnics."
• "The car parking arrangements were faultless."
• "Toilets are clean and well laid out."
• "Great soft play for kids. Very clean and lovely friendly staff."
• "The area is clean and well kept and a decent space for a few hours outdoor with family."

Cons:

• "The glen unfortunately looks like the characters have barely survived a nuclear fallout 😕"
• "Also there seemed to be no bathrooms open in the Glen bit."
• "The slides and swings were covered in moss and dirt."
• "Extremely chaotic, possibly overcrowded and definitely needs a bit more attention to cleanness as it is now almost 4 o'clock and last check at the restroom was signed at 11."
• "Toilets were locked at the glen. And the tuck shop wasn’t open very disappointing…"
• "Currently feels very tired. Models are dated. Lots of hazards for children to injure themselves on."
• "It’s a shame that the outside attractions look like they’re being neglected."

Accessibility and Safety

Pros:

• "The play areas are unsupervised, so I recommend taking a seat where you can see you little ones play."
• "The Den can easily keep the kids (and parents) happy and occupied for an afternoon."
• "The grounds are beautiful and a sun trap. Great for a picnic too."