Dental 397 Reviews Summary

Customer Service

Pros:

• "The girls on reception are all so lovely, welcoming and helpful."
• "Although they had no appointments available, hearing my distress, Lorraine spoke to the team and they gave up their lunch break to see me."
• "All the staff there are warm and reassuring, you'll be well looked after."
• "The whole team are always nice and welcoming and are always smiling."
• "The staff are some of the most friendly, caring and comforting people that I have had the pleasure to meet."
• "The welcome, friendliness and efficiency throughout the practice is second to none."
• "Dapo and her team are friendly and professional, there is always a warm welcome."

Cons:

• "DO NOT WORK AT THIS PRACTICE EVEN IF IT WAS THE ONLY JOB ON EARTH!!! The owner has not kept one member of staff in 4 years. 20+ have left in tears and not one of them have anything good to say!"
• "I was refused treatment because I didn't have the upfront payment which would have been more than the treatment cost for that appointment."
• "Just been quoted £937 for a crown! Seriously? And that’s their cheapest one."

Quality of Dental Care

Pros:

• "Oladapo is the first dentist to ever be able to get the job fully done because of her incredible ability to ease my anxiety and say all the right things to make me feel safe and confident in her hands."
• "The work she has done has been excellent."
• "Dr Dapo is simply the best dentist at making things comfortable for her patients."
• "Her work on my sons teeth, including two wisdom tooth extractions, were done with such thoroughness and absolute top class care and support."
• "The results of my implant project are outstanding. I have beautiful teeth I have my smile back."
• "Dapo has exceeded my expectations, she is gentle, highly skilled and the first dentist to teach me how to properly care for my teeth."
• "The level of care and professionalism given by Dapo is second to none."

Cons:

• "Last Oct/Nov, I had to wait over a month for the check-up + hygiene that's included in their dental plan."
• "Many years ago, at a dentist in Princesshay in Exeter, I was subjected to 75 minutes of pure agony when I had a wisdom tooth extracted."

Atmosphere and Environment

Pros:

• "The treatment rooms and the reception room are spotlessly clean, and they have the most wonderfully calm, relaxing feel about them."
• "Starting with a warm welcome and a cup of coffee through a sensitive and thorough New Patient assessment I was continually reassured."
• "The reception area was homely, calm and relaxing (very unlike most healthcare facilities which is definitely a good thing)."
• "The practice is a beautiful building and has a peaceful, stunning surrounding area."
• "Also the practise itself is beautifully styled it’s like being in a hotel, you almost forget it’s a Dentist!!"
• "The really pleasant and calm environment of the reception and waiting area, and the kind attention of all the staff enhances the experience."

Cons:

• "I felt very disappointed and upset... it was only 7 weeks to my daughters wedding the one reason I was having treatment."

Financial Considerations

Pros:

• "Dapo managed to transform them with some miraculous fillings rather than pushing more expensive options."
• "I appreciate Dapo’s dental plan which means I can spread the cost of treatment by paying a small amount each month so never any big bills to pay."
• "The treatment plans are also very good, and the hygienist follow up appointments are included free within this - it's well worth taking out the plan."

Cons:

• "Just cancelled my plan and am already booked in with another local dentist – my only regret is not doing it 2 years ago."