"The chocolates are wonderful and with such an amazing variety."
"Absolutely delicious. Some of the nicest chocolate and desserts I've eaten."
"By far the best chocolate I‘ve everrrr tasted in my life!"
Cons:
"Nothing like I imagined the chocolate was like any other."
"Chocolates very expensive for the quality and the amount you get for your money."
"However the bars I bought from the shop were absolutely nothing special."
"The chocolates they've sent are tiny! They're very expensive for what they are and don't even taste as great as the hype created around it."
"The chocolate I bought was more than double the price of the best quality store bar."
"I discovered Iain Burnett's chocolates 2 or 3 times during event and tasting and I was rather impressed by his truffles using native plants. Unfortunately, I haven't been impressed by his chocolate we bought in his shop."
"Chocolates are bad value for money."
Customer Service
Pros:
"Staff informative and friendly."
"Staff were exceptionally friendly, welcoming, professional and smartly dressed."
"Was welcomed by extremely friendly and helpful member of staff."
"Brian was so polite and attentive to the need of my disabled 94 year old Mother."
"The staff are friendly and knowledgeable."
"All the staff are welcoming, knowledgeable and make you feel at home."
"The staff were really friendly and accommodating - really knew their stuff."
Cons:
"But the customer experience does leave you with a slight sour taste."
"The service received makes the trip not worth."
"Our bill was delivered by another unhappy, unattentive member of the team who then went on to ignore me when I acknowledged them on the way out."
"We were served by a young girl who seemed really withdrawn and like she wanted to be anywhere else but there."
"Sadly last orders were taken literally a minute before we enquired after a round of hot chocolates."
"Could not get a drink in a cafe too. We were asked to wait for 20 minutes and then completely ignored. Not coming back."
"Stephanie is the most impolite employee I have faced in years."
Price and Value
Pros:
"Its definitely on the expensive end but proved well worth it as an end of holiday treat."
"Happy to pay for expensive chocolate."
"Fantastic place to come across! Although the chocolate shop is a bit pricey it's definitely worth it for the quality you're getting!"
"It looks expensive at first but the quality well outweighs the price."
"I would not hesitate in buying your products again regardless of the price as they are worth it."
"Worth every penny."
"The prices in this café perfectly match the quality of their desserts and services."
Cons:
"Very expensive so take plenty of money - £14 for 8 small chocolates."
"I didn't feel it was value for money."
"Unfortunately it comes across as a very expensive chocolate shop."
"Shocking prices."
"Well overpriced £80 a kilo for chocolate that in my opinion was no better than Galaxy."
"Underwhelming and very expensive."
"£10 for 4 tiny chocolates? Seriously?"
Atmosphere and Decor
Pros:
"If only they had a choc bath I would have stayed forever, such beautiful creations, wonderful atmosphere......expensive chocolate, but art costs!"
"Decor is very quirky and love it, personal taste so may find it too much too in your face."
"Cafe is a quaint mixture of crazy decor and cozy vibes."
"The building is lovely and beautifully renovated."
"The design of the shop was well frankly amazing."
"The decor at this place is awesome!"
"Loved the quirky decorations around the cafe with hints of Alice in Wonderland and other fantasy stories."
Cons:
"The parking was terrible, the roads down the side were full of cars so tight to get down and the parking had pot holes."
"Need to change opening hours on Google website. Wanted to visit for so very long. Arrived after a 2 hour drive. Got to door at 3:58 to be met with a sorry we close at 4pm, floors mopped and when I asked if I could just buy some chocolate quickly was told tills were cashed for the day. So disappointed, a wasted trip."
"Lovely chocolate but terribly pricey and offering little to appease the grumpy mister driving us off the beaten track to find the place."
"I was pull off by the strange boutique of junk attached to it."
"Sadly we were left disappointed after being completely ignored at the counter in the shop."
"Felt a bit of a rip off and then was expected to pay 85p for a small bag which I declined! Tourist trap. Not impressed at all."
"Considering the cost of the chocolates, £50 I would like to pick my own, not get asked do I want what's already in a box, I also felt rushed."