Peter Alan - Newport Reviews Summary

Customer Service and Staff Professionalism

Pros:

• "First class service from first contact with Molly who talked me through the procedure who was very professional."
• "Very fantastic and swift in response, Phoebe Redman really did a good job."
• "Absolute fantastic team at the Newport Branch. Kaeden. Phoebe, Bethan, James, all absolutely amazing."
• "Phoebe at Peter Alan was helpful, trustworthy and transparent."
• "Bethan was incredible dealing with our first home in Newport with my wife and I and my children."
• "5 STARS!!! Fantastic market guidance to help time everything for success! Fantastic customer care etiquette and patient explanation."
• "The word efficient and helpful would not go far enough to describe Claire Barry."
• "Cerys went out of her way to arrange another viewing whilst I was in the area."

Cons:

• "Attended a house viewing... But they didn’t call."
• "One star is too high. Quite possibly the worst letting company out there - I have had nothing but problems."
• "Had a lovely experience with the Peter Alan team...until we got to the inventory check and communication post-move."
• "This company only cater to the 'white folks' and if a black person have an opinion about it, they will falsely accuse you of 'making inappropriate comments'."
• "Rented a property from these and the landlord was completely unprofessional and rude and they were no help at all."
• "I've painted, corrected and repaired the walls and doors including locks as they were in very bad shape when I moved in. As a thank you they charged me for having dust on top of the hob extractor cover 1 month after moving out."

Efficiency and Process Smoothness

Pros:

• "The process was so smooth & fast! Beth & Phoebe were brilliant and very prompt throughout the process."
• "Fantastic service from start to finish. Phoebe was always on hand throughout the process to answer any queries."
• "My moving process has been smooth and swift."
• "Recently moved into my first flat with Peter Alan. Bethan was so professional, helpful and polite throughout the entire process."
• "Great management team, personalised support, knows their clients well, very good relationship with clients."

Cons:

• "Had a brilliant experience and outcome, thank you so much to the team in Newport for helping me and my partner get our first house."
• "Moving in itself can be very stressful😟,Me and my family moved from Spain back to the UK, so just a tag more stress was added... finding removals for a good price plus finding a home...💁‍♀️"
• "Absolutely shocking me and my girlfriend both booked days off work and they cancelled the viewing an hour before we had to go I'm absolutely fuming and advise anyone who's looking for a home not to go with peter Alan they are very unprofessional."
• "Booked a property viewing with Peter Alan Newport and travelled over an hour and a half from the midlands for the viewing, arrived at the property but no one turned up, called the office, no one could find the booking."
• "****Do not rent with this company**** - if I could give 0 stars I would. They will leave you without repairs for months with 0 communication and then try and take hundreds of pounds at the end of your tenancy for the privilege."