Loch Ness by Jacobite - Dochgarroch Lock Reviews Summary

Staff and Service

Pros:

• "The staff is excellent."
• "Great hosts and amusing tour guide."
• "A great team on board and the young lady doing the commentary of the things we were passing etc was very good indeed!"
• "Really clean well maintained boat with very helpful staff."
• "The staff were friendly and knowledgeable."
• "The staff was attentive, professional, and hilarious!"
• "Staff were very friendly and helpful."

Cons:

• "There was a guide but he could barely be heard as his mic wasn't good."
• "The staff at Urquhart insist on being in charge of embarking and disembarking at the castle despite their lack of training."
• "But unfortunately I also have to report that the crew lack social skills when it comes to dealing with passengers."
• "The captain was particularly arrogant and condescending, forgetting that it is the passengers who in the end pay his salary."
• "Decent boat trip, ruined by rude and over-zealous enforcement of the covid regulations by a particular member of staff."
• "JACOBITE as a tour company is highly unprofessional and lacks the ability or desire to honour their customers!"
• "DO NOT EVER BOOK WITH THIS COMPANY! THEY ARE A DISGRACE TO THE TOUR INDUSTRY AND SHOULD HAVE THEIR LICENSE TO OPERATE REVIEWED!"

Value for Money

Pros:

• "Great value for money."
• "Would highly recommend and reasonably priced!"
• "Absolutely recommend it."
• "All in all this was a brilliant experience when visiting Inverness, great value for money and well worth adding to your todo list."
• "We felt the £26 each we paid was excellent value. We saw a lot of Loch Ness in two hours."
• "We had a 2 hour cruise with a family ticket for 2 adults and 2 children for £55."
• "The views were absolutely breathtaking and the 2 hours passed by without us even noticing."

Cons:

• "Absolutely appalling! We travelled from Australia and this was a one chance in a lifetime for us. We planed our accommodation by tours and events and after boarding the boat the tour was cancelled."
• "2 hour boat trip on Lochness, £52 for the two of us was expensive for what it was and whilst the new facilities are lovely it's very over priced in the shop."
• "You can book your cruise on Loch Ness but again expensive £21 for an adult ticket."
• "Prices pretty good, although on board drinks and snack expensive and not too varied, id suggest take your own!"
• "Price is a bit on the steep side."
• "The Jacobite services were very good although pricey."
• "Whilst this might seem a little pricey for two hours tour of Loch Ness."

Facilities and Cleanliness

Pros:

• "Coach and boat were clean, boat also provided clean toilets and reasonably cheap food."
• "The visitor-center restrooms were first class."
• "The boat and team were fantastic, clean and the snack bar was perfect."
• "Facilities provided sparkles clean."
• "The cafe at the dock was clean, staff were friendly and the food was amazing!"
• "Toilets on board which was great, and even on a coldish, wet day going up on deck was worth it."
• "The boat is very spacious, clean (even the toilets!) and you can order from a selection of beverages (hot and cold) and snacks."