Cherrybank Dental Spa Reviews Summary

Dental Treatment Quality

Pros:

• "Having now had several major pieces of dental work down, given with great care and professionalism."
• "Not only is his dentistry pain free, but the end results are beautiful!"
• "Treatment was painless, very efficient and performed by an excellent Oral surgeon."
• "The treatments I had done were all completely pain free, and they were really good at working around times that were suitable for me as well."
• "I can honestly say the procedure was painless! I am delighted with the outcome and would not hesitate in recommending Cherrybank to anyone in need of dental treatment."
• "Very happy with the excellent, gentle and painless treatment with Dr Nik Vourakis."
• "At no time did I experience any pain or discomfort during treatment."

Cons:

• "A dentist attempted to extract my deeply impacted wisdom teeth without sedation."
• "The MOST painful cleaning I've ever had in my life, by far."
• "Refused to actually carry out any treatment on the day and happily sent me on my way still in pain."
• "The hygienist did permanent damage to my teeth, and ignored the fact that I was sweating and flinching from the pain of 'cleaning experience'."
• "Even looking at my teeth she was not gentle and the more this carried on the more anxious and distressed I became."
• "Hygienist pooling teeth out! She demolished the jaw, shattered the tooth - shocking!"
• "So had a tooth removed today and my anxiety/health anxiety leading up to it was dreadful as well as my pain."

Customer Service

Pros:

• "Staff were very friendly and professional and treatment was top class."
• "The reception team is also very friendly and communicates impeccably, always willing to help."
• "Everyone at Cherrybank has been kind, courteous and helpful."
• "The staff were all very welcoming and friendly."
• "Reception staff are very efficient and welcoming."
• "The staff are all extremely professional, helpful and very friendly."
• "The staff at Cherrybank really care about your results and are genuinely interested in their patients."

Cons:

• "Many times I've been told they'll contact me to follow up about a potential treatment or appointment, but they never do."
• "Expressed my dissatisfaction to their customer service who quite frankly could not care less."
• "On multiple occasions, they categorically ignored my attempts to reach out."
• "The lack of communication following my complaint was appalling."
• "I complained on the 21/08 and the 'manager' has done nothing but extend deadlines on replying, not replied or ignored me all together."
• "They re-charged me the securing deposit when they moved to a new accounting system, because they just didn't notice there was already £50 credit on my account."
• "Waste of time - went for a quote to get Invisalign braces. Was told someone would call me the next day, heard nothing."

Atmosphere and Experience

Pros:

• "The office is impeccably clean, and the waiting room is very comfortable."
• "The relaxing atmosphere within the practice almost makes you forget you are at the dentists."
• "The spa itself is super clean, staff are friendly and seem to really care about patient’s comfort and it’s just a lovely atmosphere to be in."
• "This place has great atmosphere. And you actually feel there like in a SPA."
• "The beautiful extras you receive on your visit just make it so much more enjoyable."
• "I especially like all the little extras you get..free tea/coffee, fruit, back massage/hand treatment while in the chair."
• "The waiting room is also really nice, with drinks, snacks, calming music, big sofas."