The Scotsman Hotel Reviews Summary

Room Quality

Pros:

• "The room was clean and comfortable, and the amenities were more than satisfactory."
• "Beautiful apartment - Headline suite, with a lovely view to the Balmoral and Waverly station. Tastefully decorated. Clean. Comfy beds and pillows."
• "Our room was beautiful, spacious, bright and airy, very comfortable beds."
• "The room was gorgeous, the bed was super comfortable, the bathroom was just lovely and had plenty of hot water."
• "The room itself was big and the bathroom was beautiful with a really good shower."
• "The room was amazing and so were the staff."
• "Our room was very spacious. Spotless, with a huge and very comfortable bed and pillows."

Cons:

• "It was pretty expensive, and we were taken to a room on the third floor, which felt like it was down in the basement."
• "We were put in a room that had an eggy-sulphur smell that would come out from the drains of the shower in the morning."
• "Our room was facing the main street, and we were on the second highest floor. THERE WAS A BEEPING SOUND OUTSIDE ON THE STREET FROM THE CROSSING SIGNAL."
• "There were no drawers for clothing in the room, only closets, so we had to live out of our suitcases for a week."
• "The room was okay despite some stains on the carpet, black mould in the sealant of the shower and a shaving mirror which detached itself."
• "The room itself was beautiful past that we ran into numerous issues."
• "The room was so so."

Location

Pros:

• "Location is perfect for St James Quarter and easy parking and also George Street shopping."
• "The hotel is also sat directly next to the bridge linking the royal mile to princes street so the location is perfect."
• "It's within walking distance to many sites tho I'd caution to take a good look at Google maps (or whatever service you're using) as they seem to enjoy unnecessarily sending you thru a close (alley) with a ton of stairs rather than the sidewalks."
• "The best part about the hotel was the location, being on the Royal Mile."
• "The hotel is situated just off the Royal Mile and has an entrance very nearly opposite Waverly Station just under the bridge."
• "We loved the central location, right on the heart of Edinburgh, just behind Royal Mile and 5 minutes from Princes Street."
• "The location of the hotel is perfect, very close to Waverly train station and the royal mile."

Cons:

• "Location is good but with the construction on the bridge - noise -its not worth it if you are on the side of the hotel where you will be disturbed by it."
• "At the moment there is a lot of renovation work on the bridge which makes the entrances not as pleasant as they are usually."
• "Entrance from the Edinburgh Waverley station is hidden and surrounded by construction work."
• "The alternative entrance on floor 0 has you running the gauntlet of the industrial bins!"
• "Construction -VERY LOUD drilling in my room starting at 9am. Had to leave."
• "Construction outside made it hard to get to the hotel, park, find the entrance."
• "The main entrance to the hotel is more like a tradesman's entrance due to the ongoing bridge/road works."

Service

Pros:

• "A great experience, staff seem genuinely welcoming - real 'people people' that effortlessly make you feel welcome."
• "The reception staff were amazing!! They went above and beyond any hotel we resided in during our trip."
• "All staff very friendly and professional."
• "The manager and receptionist were especially helpful and went above and beyond to accommodate us."
• "The staff on arrival were incredibly friendly and helpful."
• "All staff that we interacted with were amazing, especially Ricardo at the check in desk."
• "The staff were very friendly and attentive."

Cons:

• "Staff were singularly unfriendly and we felt the hotel was really poor value for money."
• "Very disappointed. I thought a venue of such historic importance and architectural significance would be mirrored in their quality of service and beverages."
• "The waiter never made any eye contact and me and my wife was never ask if the meals was OK, which we thought was really rude."
• "The cleaning staff member was rude and aggressive and scolded customers."
• "The hotel was very beautiful but I had one of the worst reception experiences - an Italian girl who was too busy chatting on her own phone to attend us when we arrived."
• "The staff took a while to come to our table and when they finally did, they didn't even light up the candles, so I had to do it myself."
• "The other staff were so so, they were always just chatting to one another and ignoring customers."

Food & Drinks

Pros:

• "Nice food and drinks."
• "The food was excellent."
• "Breakfast was very tasty and we enjoyed cocktails in the hotel's grand cafe."
• "Breakfast delicious, and the Grand Cafe perfect for cocktails and an amazing evening meal."
• "Breakfast was just wonderful and the service in the bar excellent."
• "The breakfast buffet has a large assortment of foods and the people working there are lovely."
• "The Grand Cafe was amazing for afternoon tea."

Cons:

• "The breakfast in the morning was awful. It was a buffet style breakfast, and every item was dry, tough and some items, like the cooked sausages, were inedible."
• "We ordered room service which took over two hours, dinner arrived cold and the dessert was melted."
• "My wife ordered chicken caeser salad which had very little dressing and Huge chunks of very dry chicken."
• "The burger obviously cooked and reheated was awful and tough."
• "We ordered room service one evening and were not impressed with the food from the Grand Cafe."
• "Food was basically a stag to say the very least!"
• "No member of staff came to take a drinks order, bring water to the table or take a food order."